Allocations Officer – Temporary Accommodation
Ashford
Temp
Full Time
Manage temporary accommodation placements and provide frontline housing support to ensure residents are matched to suitable properties efficiently and safely. THE ROLE
As an Allocations Officer, you will be responsible for the day-to-day management of temporary accommodation, ensuring clients are allocated suitable properties and supported throughout the sign-up process.
Key responsibilities include:
Match clients to available temporary accommodation, ensuring suitability and completing all associated paperwork accurately.
Set up rent accounts and provide guidance on rental payments to maximise income collection.
Maintain safe and compliant accommodation by ensuring health and safety standards are met and certificates are in place.
Act as first point of contact for landlords and tenants, resolving tenancy issues and ensuring contractual compliance.
Coordinate transfers, closures, and movement within the temporary accommodation stock to optimise usage.
Maintain accurate electronic records and prepare reports for management and statutory reporting requirements.
Work collaboratively with Housing Options Officers to support smooth transitions into the private rented sector or social housing.THE CANDIDATE
We are seeking candidates with experience in housing, allocations, or temporary accommodation management.
Additional experience required:
Knowledge of property standards, health and safety requirements, and statutory housing duties.
Previous administrative experience in a fast-paced environment dealing with customers or the public.
Strong ICT skills including Word, Excel, Teams, and Outlook.
Excellent communication, negotiation, and customer service skills.
Ability to work independently, make confident decisions, and manage competing priorities effectively.THE CONTRACT
Working Hours: Monday–Friday, 09:00–17:00
Length of Contract: 3 Month Temporary Contract
Pay Rate: £16.91 per hour LTD / £14.51 per hour PAYE (inclusive of holiday pay). HOW TO APPLY
If interested in this role, please apply using the link, or email (url removed) or call (phone number removed) and ask for Beth for further information
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate