Income Recovery Support Advisor
Aylesbury –Hybrid Working
£31,106per annum
Permanent, Full Time
Are you looking for an exciting opportunity to make a difference in the housing community?We’reon the hunt for a dedicated and enthusiastic Income Recovery Support Advisor to join our amazing Rents team atFairhive!
If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.
About the role…
As a valued team member, you will play an essential role in our daily operations where no two days are the same. Your contributions will help the team deliver on our goals and contribute toFairhive’soverall success.
You’llsupport the delivery of an efficient and customer-focused income service.You’llprepare legal documents for recovery action, help manage cases, and work with organisations such as local authorities and the Department for Work and Pensions to resolve queries and verify claims.
You’llalso produce reports, support performance data, and follow recovery procedures to help reducefinancial loss. Working with both colleagues and customers,you’llbuild strong relationships and ensure information is shared clearly and accurately.
About you...
We’relooking for someone with good administrative and IT skills, strong attention to detail, and the ability to manage their workload effectively. You should be confident communicating with a range of people and working within set processes.
The role will requireteam workand collaboration so if you havepreviousrelevant experience and a drive to succeed then we want to hear from you! For more information, please refer to the attached job description.
About us…
At FairhiveHomes, we’redriven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’tjust what we do; it’swhat we strive for every day. As a non-profit housing association, we’rededicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we aremaintainingour high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'
We believe that a strong community starts with quality housing, and we’rehere to make that vision a reality.
For more information, please refer to the attached job description.
Benefits
In this role, you’llhave the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.
At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.
We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!
You’llbe part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.
Our commitment to you …
We’refocused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’relooking for.
We are really proudof our initiatives to become an employer of choice, whether it’scoming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’llalways have a strong network of people around you!
Take a lookat our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.
Ready to Apply?
We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’relooking for, but you believe you can bring something valuable to the role, we still want to hear from you!
If you’reready to take the next step in your career and work in an environment that values your contributions, please apply, wecan’twait to meet you!
The closing date for applications will be 3rdJuly 2026, but we might close it early if we find the right person before this date.
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