Helpdesk Coordinator £31,000 Plus per annum Based in Hull Monday to Friday Office based, 08.00 - 16.30 Our client provides hard and soft FM services, grounds maintenance and energy services for single and multi-site locations throughout the UK. We work across sectors including commercial, residential, education and healthcare, assuring our customers of high-quality, best value and a sustainable approach. The post holder will provide a comprehensive and high-quality help-desk service, clerical and administrative service to the Site Management Teams throughout the Hull BSF Contract, including support in maintaining contractual compliance and mitigation of service failures. DUTIES: To operate the help-desk system, monitoring calls and emails, relaying information to those responsible for action, where appropriate and keeping the client updated where necessary. To actively work to ensure service failures and deductions are mitigated where possible. Appropriately logging work and allocating priorities in line with the relevant contract standards. To prepare month end reporting and resolve resulting queries. To track variations to ensure timely response. To interpret and analyse data to meet management and client needs. To operate at all times with safe working practices with due regard to Health and Safety regulations, COSHH, Control of Infection, waste disposal, etc in accordance with legislative requirements and polic...