Our NPS client requires a receptionist to join the busy team on a temporary basis.
The role is full-time, Mon - Fri 8.30 to 16.30, 37hrs per week, £12.21/hr.
Our client is based in the Meadow Grove area of Nottingham, with good access to transport links but no parking on site.
The role is fully on site due to its nature.
This role will offer a great opportunity to work within the Probation Service and gain experience within the Public Sector.
Duties
* Administrative duties as well as answering phone queries, dealing with incoming and outgoing post.
* General reception duties, door access, signing in/out of visitors, directing visitors within the building, booking of rooms, stationary orders.
* Overseeing works tracker for facilities, chasing tickets and updates.
* Liaising with staff and other probation users with professionalism.
* Monitoring of a centralised inbox.
* Acting as first point of contact for visiting facilities types.
In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
Ideal candidate profile
Ideal candidates will be confident, outgoing, enjoy interacting with a variety of service users with professionalism, and have a calm demeanour. You will also have excellent customer service skills and a passion to help people.
Required skills
* Good strong admin/reception experience.
* Good working knowledge of Microsoft Word, Excel, Outlook and Teams.
* Excellent communication skills both written and verbal.
* Ability to remain professional at all times and converse with a variety of service users.
* Excellent organisational skills and experience of working in a fast paced environment and multi‑tasking.
The pay rate is £12.21 per hour and benefits include holiday pay and a pension scheme.
Full training will be given on the systems, including the panic and escalation process, but the expectation is that you will hit the ground running.
The role will require full 3‑year referencing and HMPPS vetting. Due to this, the role will not be an immediate start.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
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