About The Role
We are looking for a Neighbourhood Housing Officer to join us on a temporary basis in the Plymouth and East Cornwall area to cover Tenancy Management Services.
As a Housing Officer, you will be the primary relationship manager for our customers. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.
Key Responsibilities
* Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
* Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
* Manage cases of tenancy breaches, including the safeguarding of our customers.
* Oversee estate standards and service contract to ensure value for money and a high-quality living environment.
* Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability.
Hours per Week: 37
Working Pattern: Monday to Friday
Expected Length of Contract: 2 months
Closing Date: 3 May
Interview Date: TBC
About The Candidate
* Experience in social housing with experience of tenancy, estate and housing management.
* Be CIH Level 4 qualified, or be willing to work towards.
* Strong interpersonal skills.
* Excellent organisational skills to manage competing priorities in a fast-paced environment.
* Have an excellent customer focus, with an ability and drive to improve customer satisfaction.
* Hold a full UK driving licence and access to a suitable vehicle.
Our Reward and Benefits
* Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
* Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro rated for part time roles).
* Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
* Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
* Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
* Family Support: Policies designed to help you balance work and family life, including a new child payment.
* Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns and free flu jabs.
* Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
* Giving Back: Up to four paid volunteering days a year to support our communities.
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