Job Title: Admin Officer (Housing)
Location: Wandsworth, South West London, full time office based, SW15 4LG
Hourly rate £18.27 PAYE / £24.14 UMB Per Hour
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 35 hours
ASAP Start
About the role:
Are you a highly organised and customer-focused individual with a passion for public service? We're looking for a proactive Administration Officer to join our Housing Area Team, supporting the delivery of housing management services to over 8,000 properties.
This is a dynamic and varied role where no two days are the same. You'll be the first point of contact for residents, contractors, and colleagues-handling everything from emergency repairs and tenancy sign-ups to anti-social behaviour reports and estate management support.
Key responsibilities:
Manage repairs reporting lines and raise remedial orders, ensuring prompt and safe resolutions.
Support the team rota including ASB, voids, out-of-hours emergencies, and post.
Coordinate tenancy processes including sign-ups, voids, and mutual exchanges.
Maintain accurate records using systems like NEC, Civica, and Capita.
Issue estate parking permits and manage reception duties.
Assist with safeguarding, welfare checks, and fire safety documentation.
Collaborate with internal departments and external agencies to ensure seamless service delivery.
Skills and experience:
Experienced in administrative roles, within housing or public services.
Skilled in using Microsoft Office and able to learn systems like NEC and Netcall.
A confident communicator-both written and verbal-with a professional and courteous manner.
Organised, adaptable, and able to manage competing priorities under pressure.
Committed to equality, diversity, and safeguarding principles.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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