Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota.
Participate in the maintenance, monitoring, implementation, and decommission of IT systems, including servers, storage, and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to the IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems.
Objectives of the role
Support and improve operational IT systems, implement new and decommission old solutions.
1. Provide 2nd - 3rd Line support for IT systems, infrastructure, and Cloud technologies.
2. Help design new solutions based on operational requirements.
3. Knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desirable), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, and strong hardware proficiency (e.g., Synergy, Nimble, Brocade, Service BAU requests).
4. Securing systems to Cyber Essentials, PCI DSS, and ISO27000 standards through audits, vulnerability scanning, and remediation.
5. Documentation, creation, update, and maintenance.
6. Assist in migration, consolidation, and decommissioning of Legacy systems.
We're looking for a self-driven and proactive Systems Engineer (Level 2-3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and has solid experience primarily with Microsoft infrastructure and cloud solutions. You'll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs.
Please note, we are eager to get to know you even if you don't fully tick all the boxes on the desired skill list below. We value a can-do attitude, a desire to learn, and active participation within the team.
* At least 3-5 years IT Systems Team/3rd Line Infrastructure Support experience.
* Strong troubleshooting, analytical, and support skills.
* Organized, efficient, and able to prioritize tasks and plan own time.
* Strong verbal and written communication skills.
* Ability to think out of the box, providing creative ideas and solutions.
* Team player and driven by success, aiming for quality service.
* Experience in a Call Centre environment or similar is advantageous. SC clearance/capable is a big advantage.
* Windows Server 2016+, configuration, administration, and support.
* Hardware support, including racking/(un)racking.
* Microsoft Azure Services and Conditional Access knowledge.
* Experience with other cloud platforms is desirable.
* Windows Domain Services - AD, DHCP, DNS, Sites & Services.
* Experience with VMware and some Hyper-V; other hypervisors are desirable.
* Experience with MECM and Tanium is desirable.
* Experience with Anti-Malware solutions, e.g., Falcon CS.
* System Monitoring and centralized logging, e.g., SolarWinds, Splunk, ControlUp, Chronicle.
* Windows Terminal Server/RDS is desirable.
* Linux administration is desirable.
* Knowledge and experience of Role-Based Access.
* MS Azure Associate/Expert is desirable.
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