ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets worldwide, with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform with nearly $78 billion of assets under management, including over $35 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Supports the day-to-day management of a property and its community, including marketing, building maintenance, and tenancy administration, to promote an excellent resident experience and achieve occupancy and retention goals.
KEY RESPONSIBILITIES
* Collaborates with team members to deliver exceptional resident living experiences.
* Creates a positive, memorable experience for residents.
* Provides comprehensive customer service, including front-of-house support, anticipating and exceeding resident expectations.
* Responds to customer queries and complaints appropriately, following Greystar’s procedures.
* Supports community events and activities.
* Builds and maintains relationships with university clients.
* Maintains local knowledge and resources relevant to residents, such as travel, entertainment, and amenities.
* Completes administrative tasks like logging maintenance requests, filing, and updating databases.
* Participates in marketing activities, including open days and leafleting.
* Handles sales and leasing activities, including viewings, follow-ups, and conversions.
* Assists with summer community preparations, including move-in and move-out processes.
* Ensures health and safety compliance according to company policies.
* Participates in an on-call roster for out-of-hours emergency support.
* Chases outstanding rent arrears following collection procedures.
* Promotes tenancy extensions and additional revenue streams such as vending.
* Raises purchase orders per procedures.
* Ensures timely tenant refunds in line with policies.
* Maximizes utility efficiency.
KEY RELATIONSHIPS
* Onsite team members
ABOUT YOU
Knowledge & Qualifications
* Good general education level.
* Proficient in Microsoft Office (Word, Excel, Outlook) and other systems like databases or booking systems (training provided).
* Knowledge of UK Health and Safety legislation.
Experience & Skills
Essential
* Excellent customer service skills with significant experience in a customer-facing role.
* Strong relationship-building and influencing skills.
* Ability to work autonomously, making decisions when necessary.
* Fluent in English (verbal and written).
* Excellent organizational skills with the ability to multitask and prioritize.
* Numerical skills for relevant activities.
* Culturally aware, adaptable in communication and negotiation.
* Flexible and adaptable to change.
* Enthusiastic about delivering exceptional stakeholder experiences and continuous self-improvement.
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