Build the Future of Holiday Home Ownership Forge Holiday Group (Sykes Holiday Cottages, Forest Holidays, Bachcare) is in the middle of a major product and AI transformation, led by our Chief Product Officer, Jule Owen, who joined in 2025. We’re rebuilding our product foundations, reimagining our apps, and using AI to create smarter, faster, more intuitive experiences for millions of guests and thousands of property owners. We’ve already made several key product hires, now we’re scaling further. This is your chance to join and help shape the future of travel experiences. Here’s The Deal: Salary: £55,000 to £65,000 DOE Hybrid working: 2 days/week at Chester HQ Team: Collaborative Owner Experience Product team, highly supportive, all about delivering impact together Culture: Innovative, forward-thinking, and always looking for smarter ways to use AI, data, and automation to improve experiences for owners and guests. About The Product Manager (Owner Operations & Performance) Role: High Impact, Huge Ownership Property owners are the heart of our business. Your mission: Give them the tools, insights, and automation they need to perform at their absolute best. As Product Manager (Owner Operations & Performance), you will own the systems that enable owners to thrive - from compliance and onboarding to pricing optimisation, performance insights, issue resolution, and quality management. Why this role matters: Improve owner satisfaction and retention Reduce operational complexity Drive revenue through better listing performance Accelerate our shift toward automation and AI-enabled workflows If you love taking complex operational problems and turning them into beautifully simple digital experiences, you’ll feel right at home. What You’ll Do: Own the product vision, strategy, and roadmap for owner operations and performance tooling. Improve visibility and transparency of key owner metrics (pricing, revenue, quality, issue resolution). Lead discovery and delivery of solutions that help owners resolve issues faster and improve performance. Streamline operational processes - onboarding quality checks, compliance, listing changes, and issue tracking. Collaborate cross-functionally with operations, commercial, customer service, and engineering teams to identify pain points and deliver automation or self-service improvements. Develop data-informed features that give owners timely insights and nudges to optimise performance and reduce inbound support. Work with UX and engineering to deliver valuable, usable, and feasible product changes. Measure outcomes using clear metrics to ensure product improvements drive value for both owners and the business. Who You Are: Experienced Product Manager with strong fundamentals: discovery, prioritisation, delivery, stakeholder management Excellent communicator who simplifies complexity and drives clarity Commercial mindset, comfortable working with data, feedback, and operational inputs to define priorities Collaborative, pragmatic, and comfortable balancing long-term vision with short-term delivery Passion for improving how people work through technology and workflow optimisation In-depth understanding of B2C customer behaviour and trends. Bonus Points For: Experience in travel, property, ops-heavy, or service-led industries Familiarity with operations tooling, performance management, or workflow automation products What We Offer Annual bonus scheme linked to company performance. 33 days’ holiday (including bank holidays), plus up to 5 extra with long service. Birthday day off 2 volunteering days per year. Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay). Discounts on stays with our brands wellbeing offers. Health cash plan & life assurance. Training & development opportunities. 24/7 mental health support. On-site gym and parking at Chester HQ (near train station). Employee savings scheme long service awards. Inclusion & Belonging: We believe our strength comes from diverse perspectives and experiences. We encourage everyone to bring their authentic self to work, and we actively welcome applicants from all backgrounds. If you need adjustments during the recruitment process, our team will be happy to help. Apply today! Help us build smarter, more transparent tools that empower our owners to perform at their best, and deliver even better holidays for our guests.