We are looking for a Patient Care Coordinator to work for a Remote innovative remote medical clinic delivering bespoke, uniquely tailored patient treatment.
Based in Stockport
5 day shifts Mon-Sun (Weekends on rota) between 9 am - 20 :30
these shifts are roated fairly and 1 weekend a month must be worked
Client Profile
Nationwide remote medical provider of private hormone treatment.
This evolving and innovative new field of medicine treats the symptoms of hormone deficiency by mimicking the effects of natural hormone production. Our clinician-led treatment pathway uses unique and tailor-made treatment to treat symptoms of low or imbalanced hormones in both men and women.
They are a rapidly developing company, expanding and implementing exciting new treatment plans. You have the opportunity to be part of that company development from the beginning.
Our clinicians support patients throughout their hormone treatment, and being part of a positive, transformative change is incredibly rewarding. We are changing patient lives for the better and that satisfaction of achievement is shared between our patients and our clinicians.
We provide generous compensation, great benefits, fantastic training, and a supportive company structure to ensure you are set up to succeed and enjoy every day.
Job Role
Patient Coordinator
We are seeking an enthusiastic and proactive Patient Coordinator to support them.
With experience handling high call volumes in telephony- based customer care roles, you'll play a key role in delivering our vision and strategy, assisting with administrative tasks for the Clinic Manager and Clinicians, liaising with patients, managing patient phone calls, and planning meetings.
Reporting to the Clinic Manager, you'll also provide input and ideas for further developing our processes and services, enabling them to provide safe, effective care to patients.
Key Responsibilities:
Provide excellent customer service by helping patients resolve their queries and issues.
Handle administrative tasks for the manager(s) and clinicians and respond to patient emails.
Organise and schedule patient consultations using various business software platforms.
Manage and execute outbound calling campaigns to patients.
Perform data entry tasks and maintain patient records and databases ensuring that all information is accurate and up to date at all times.
Manage inbound patient telephone calls and respond to new patient enquiries.
Assist in preparing and populating regularly scheduled internal reports.
Liaise with clinicians to handle requests and queries from senior manager(s).
Log feedback, comments, and complaints at a first-line level.
Plan meetings and take minutes when required by the Clinic Manager.
Attend meetings as directed.
Skills/Qualities/Requirements:
Proven experience contributing to administrative operations, office support or customer services in a high volume telephony based role.
Initiative and enthusiasm with a solutions-oriented approach.
Strong customer service skills.
Knowledge of office management systems and procedures.
Proficiency in MS Office (MS Word, MS Excel, MS PowerPoint).
Excellent time management skills and the ability to prioritise work.
Attention to detail and problem-solving skills.
Excellent written and verbal communication skills.
Strong organisational skills with the ability to multi-task.
Optimistic team player.
Empathetic and able to manage pressure and high work volumes.
Self-motivated and capable of problem-solving.
Benefits
Alongside the satisfaction of being able to help people change their lives, we’ll make sure you receive a competitive salary along with bonus potential. We’ll also make sure you get all the training and support you need, starting with a comprehensive training programme.
On top of this, if you or your friends and family want to make take advantage of this unique treatment, we offer an employee discount and a friends and family scheme