We are looking for a Customer Service Team Leader to lead and develop a fast growing customer service team. This is an excellent opportunity for a strong people manager with a background in retail management and excellent Excel and IT skills to progress their career within a growing company. The Role As Customer Service Team Leader you will be responsible for heading up a customer service team that supports retail operations. You will drive performance, improve processes, and ensure a high-quality technical support experience for customers. Key Responsibilities Lead, motivate, and develop a technical customer service team Manage day-to-day service operations and performance metrics Use Excel and reporting tools to analyse data and drive improvements Act as a point of escalation for complex customer or technical issues Work closely IT teams to improve systems and service delivery Support training, and ongoing development of team members Skills & Experience Required Proven experience as a people manager, ideally within customer service or retail Background in retail management or strong understanding of retail environments Strong Excel skills, including reporting and data analysis Confident with IT systems and technical processes Excellent communication and leadership skills Ability to manage priorities in a fast-paced environment