Overview
We are a practice of approximately 16,000 patients in Wantage. Having been through significant changes in the last few years, we are stronger and want to build on this progress with a Practice Manager who is innovative, collaborative, entrepreneurial, forward thinking and values working within a team as our practice population grows. We are looking for someone who is positive in their outlook and infectious in translating that into a positive work environment. Someone who has the ability not just to motivate staff but take people with them, and who can support staff to be heard and develop their ideas into meaningful change in delivering patient care.
We employ approximately fifty staff, with five partners. You would be supported by a deputy Practice/Finance Manager and an IT Manager. We are part of a PCN with our neighbouring practice and are in early discussions regards neighbourhood teams.
Date posted: 14 August 2025 • Pay scheme: Salary (depending on experience) • Contract: Permanent • Working pattern: Full-time • Job locations: Wantage Health Centre, Mably Way, Wantage, Oxfordshire, OX12 9BN
Job responsibilities
To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency, and financial performance, and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. You will work with the team utilising your leadership and business acumen ensuring that key targets across the full range of clinical and administrative areas are met.
The Post Holder Will Have
* Strategic Vision - Keep abreast of current affairs and identify potential opportunities and threats. Monitor and evaluate performance of the practice team against objectives; identify and manage change. Independently and collaboratively project manage new and developing service change within the practices/primary care network (PCN). Assess and evaluate accommodation requirements and manage development and expansion plans. Organisational skills: Convene meetings, prepare agendas and ensure distribution of Minutes as necessary.
* Leadership Skills - Adopt a strategic approach to the development and management of Patient Services. Ensure service development and delivery is in accordance with local and national guidelines. Ensure that the Practice complies with NHS contractual obligations in relation to patient care. Ensure the Practice is compliant with CQC registration, inspection and standards.
* Human Resources - Oversee recruitment and retention of staff and provide a general personnel management service, keeping abreast of changes in employment legislation. Maintain up-to-date HR documentation (including Job Descriptions, Employment Contracts and Employment Policies).
* Quality - Strive to maintain quality within the Practice.
* Communication - Recognise the importance of effective communication within the team and with patients and carers.
* Information Management Technology - With the support of the IT Manager ensure that all IT systems are operating efficiently and effectively. Keep abreast of the latest development in primary care IT and regularly update the Practice Management Team.
* Financial Management - Working with the Finance Manager, manage Practice budgets and seek to maximise income through negotiation with the ICB and Local Area Team. Preparation and submission of regular development plans to ensure the Practice receives an appropriate and equitable allocation of resources. Understand and report on the financial implications of contractual and legislative changes.
* Health & Safety knowledge and experience - Implement and lead on the full range of promotion and management of health, safety and security as defined in the Practice Health & Safety policy, Health & Safety Manual, and Infection Control Policy and published procedures.
* Health & Safety note: This Job Description is neither exhaustive nor exclusive and the post holder will be required to carry out any duties reasonably requested by the Partners.
Person Specification
Aptitude - Essential
* Ability to prioritise, delegate and work to tight deadlines in fast moving environment.
* Ability to manage complex and mentally demanding workload.
* Effective time management (planning and organising).
* Ability to manage and balance work stress.
* Ability to build networks between practices and across health and social care services.
* Resilience and tenacity
* Continual focus on patient care, service improvement and continuous improvement in quality of care.
Qualifications - Essential
* Educated to degree level or equivalent (healthcare, management, business or leadership an advantage).
* Formal Finance, Business, Management, Leadership or HR qualification
Experience - Essential
* Experience of working in an NHS healthcare setting and/or primary care environment;
* Experience of working with contracts, staff, finances, and premises management.
* Demonstrable leadership skills and experience
* Previous experience of ensuring meeting regulatory requirements (such as CQC standards)
* Practical experience of HR processes and procedures including line management, appraisal, staff development, workforce planning.
* Track record of successfully developing and implementing projects.
* Health and Safety experience and risk assessment.
* Experience of successful contracts management and service delivery.
* Experience of managing and working with accounting procedures including budget and cash flow forecasting
Desirable
* Diploma in Primary Care Management or equivalent.
* Masters level of education or equivalent in healthcare or business-related subject.
* Experience of direct line management of clinical and non-clinical staff;
* Previous practice management experience,
* Experience of EMIS clinical systems.
Disclosure and Barring Service - This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the DBS will be required.
Employer details - Newbury Street Practice, Wantage Health Centre, Mably Way, Wantage, Oxfordshire, OX12 9BN. Website: https://newburystreetpractice.co.uk
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