Job Description:
Sales Team Manager
Bupa Place (Salford Quays, M50 3SP)
Permanent
Working hours between 8am and 8pm
Hybrid Working Available
Salary from £35,800 plus OTE
Please apply by 10th July to be considered.
We make health happen.
We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.
We take immense pride in our work, working together with determination and focus. Delivering care that our 3 million customers can count on, from experts they trust.
What you'll be doing
As a Sales Team Manager you will be leading and managing a team of up to 12 front line Healthcare consultants. You will be responsible for influencing our team culture, driving the right customer experience and delivering department objectives.
How you’ll make this happen
1. Motivate front line agents on a day-to-day basis to drive sales through service and good customer experience.
2. Lead from the front to drive a customer centric culture
3. Be responsible for creating an open team culture and environment that is conducive to achieving the team objectives.
4. Manage healthcare consultants in line with our T&C responsibilities and full adherence to all regulatory requirements.
5. Deliver one to one coaching and training to ensure sales consultants performance is consistently enhanced.
6. Work with stakeholders to improve and enhance customer and colleague experience
7. To managing the complaint handling process within the team and deal with all escalated adviser queries and referrals ensuring that customer satisfaction is maximised.
Key Skills / Qualifications needed for this role:
8. Telesales or call centre experience
9. Experience of working in a regulatory environment
10. Proven management experience essential
11. Experienced in the coaching and development of call centre advisers
12. Able to make important decisions within agreed parameters and day to day decisions without referral
13. Positive attitude and self-motivation
14. Well developed communication and interpersonal skills
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.
We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• Holidays - 25 days with the option to buy or sell some of your annual leave entitlement
• Bupa Staff Health Trust - You can opt into our bespoke healthcare cover that provides medical insurance for you and your family.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• Pensions / Life Insurance - Join one of our Bupa pensions plans up to 12%**
• Parental Leave - We have schemes for adoption, birth parents and co parents
• Extensive L&D program including internal development and access to apprenticeships
• Free health assessments every 2 years to support both body and mind
• Emotional Wellbeing online - Variety of self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more.
• Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus.
Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.