Customer Service Agent - Special Aggregates
Department: Customer Service and Distribution
Employment Type: Permanent - Full Time
Location: Breedon Head Office, Pinnacle House, Breedon on the Hill, Derbyshire
Description
Love working with people and delivering excellent service—but looking for something a bit different?
Or perhaps you enjoy sales but want more structure and purpose in your day? If so, we’d love to hear from you!
We’re Breedon, the UK and Ireland’s largest independent construction materials group, and we’re on the lookout for a motivated Customer Services Agent to join our Special Aggregates team. Based at our Breedon Quarry offices, you’ll be part of a friendly and dynamic team that supports a nationwide customer base with market-leading decorative aggregate and self-binding gravel products.
Key Responsibilities
What’s the role all about?
As a Customer Services Agent, you’ll play a vital role in our Commercial team. Your focus? Delivering top-tier customer service and sales support for our Building Products division.
You’ll:
* Respond to inbound customer enquiries
* Price, chase, and win orders
* Process incoming orders, including through our new Ecommerce platform
* Track orders and liaise with internal teams from quote through to delivery
* Provide technical support to ensure the right products reach the right customers
* Work with transport and operations to coordinate smooth, on-time deliveries
At Breedon, we believe in removing unnecessary red tape. That means you’ll have the autonomy to engage directly with customers, understand their needs, and build real relationships that make a material difference.
Skills, Knowledge & Expertise
What we're looking for:
You’ll thrive in this role if you’re someone who loves engaging with people and takes pride in delivering outstanding service. Specifically, we’re looking for:
* Experience in customer service (any industry)
* Strong communication and rapport-building skills
* A proactive and organised approach
* Attention to detail and accuracy
* Confidence using email and phone as primary tools
* Ability to multitask and stay calm under pressure
Experience in the building materials industry is a bonus—but not essential. We’ll give you the training and support to succeed.
Job Benefits
What’s in it for you?
At Breedon, we believe in rewarding our people. In addition to a competitive, tailored salary, you’ll receive:
* ️ 25 days holiday + bank holidays
* Employee Assistance Programme (mental health and wellbeing support, 24/7)
* Pension scheme
* ️ Retail discounts via our employee benefits platform
* 1 paid volunteering day per year + charity donation matching
* Learning & development opportunities and career progression
* Enhanced parental leave policy
* Access to our ShareSave scheme
* "Make a Material Difference" Awards
* ️ Life Assurance Scheme
Ready to make a material difference?
If you’re passionate about customer service, love building relationships, and want to join a company where your voice matters, apply today and become part of something bigger.
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