Service Delivery Assistant
We have an exciting opportunity for an Administrator (known internally as a Service Delivery Assistant) to join the Dorset Team supporting victims in Dorset working 18.75 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?
Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
County/Borough Dorset Office location Moreland House, Boscombe Full time/Part time Part time Hours per week 18.75 Work schedule To be discussed Basic Salary £12,285 per annum (FTE £24,570 per annum) Contract type Permanent DBS required? Enhanced Police vetting required? Yes Closing Date 16/09/2025 Ref No 6309 Documents
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What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
2. Flexible working options
3. 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
4. An extra day off for your birthday & options to buy or sell annual leave
5. Pension with 5% employer contribution
6. Enhanced sick pay allowances, maternity & paternity payments
7. Access to our financial wellbeing hub & salary deducted finance
8. Employee assistance programme & wellbeing support
9. Access to EDI networks and colleague cafes
10. Cycle to work scheme & season ticket loans
11. Ongoing training & support with opportunities for career development & progression
About the role:
As a Service Delivery Assistant you will be:
12. Supporting the Dorset Team to provide a high quality and responsive administrative functions for Victim Support Dorset.
13. Acting as the first point of contact for enquiries into the service, supporting the wider team and service with general administrative duties.
14. Responsible for external and internal communications, collating and supplying information to internal and external contacts within deadlines.
15. Liaising with referring agencies to improve referral information and the referral process for victims.
16. Updating and maintaining computerised data bases, case management systems and records.
17. Working with sensitive, confidential and secure data.
18. Providing general office administration support which could include photocopying, filing, data entry and analysis, ordering of office supplies, processing of invoices, raising purchase orders and minute taking in meetings
You will need:
19. Effective verbal/written communication and numerical skills.
20. Experience of working in an administrative role and undertaking a variety of administrative duties.
21. Experience of working in a client focused service area or setting.
22. Experience of providing general office support to a team of professionals.
23. Experience of working and adhering to policies, processes and procedures.
24. Understanding and knowledge of the requirements relating to safeguarding, confidentiality and data protection.
25. Understanding and knowledge of equal opportunities and diversity.
26. Good understanding and knowledge of office systems and business support functions.
27. Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
28. Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
29. Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
30. Ability to work on own initiative and with minimal supervision to achieve deadlines.
31. Excellent record keeping skills with a focus on quality and accuracy.
32. A team player with a flexible working approach.