Service Officer - St John's Wood,, United Kingdom
As a Service Officer, you'll work onsite at Grace House in London.
In this role, you will oversee building safety, manage tenancies including viewings, settling in new residents, and handling sign-ups, and complete fire risk assessments. You will also take part in resident meetings, report on communal and individual repair requirements, and manage light anti-social behaviour issues as they arise, ensuring a safe and welcoming environment for all residents.
About You
You’ll see yourself as a people person, able to build rapport and show empathy but also robust in your working relationships. The ideal candidate will be enthusiastic and energetic.
The following are considered essential:
* Experience in tenancy management, including audits and signposting to other agencies for additional resident support
* Strong awareness of building health & safety issues
* Ability to work independently, exercising good initiative and judgement.
* Great communication skills, you’ll be a go to person so building rapport will be very important
* Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm.
* Excellent written, communication and IT skills.
* Driving licence and access to a car for work purposes
About Us
Central & Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we’ve helped our residents to enjoy vibrant, active and fulfilling lives.
Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: “to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act”.
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
* A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
* We invest in colleagues’ careers and development through our leader and colleague development frameworks
* Defined Contribution Pension and attached life assurance
* Volunteering hours available to all colleagues to enable them to give back
* Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
* We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
C&C is passionate about fostering and supporting all forms of diversity, inclusion, and gender balance across the organisation and we always welcome applicants from diverse and ethnic minority backgrounds. If you would like some support with applying, please let us know. C&C is passionate about supporting diverse candidates.
If you consider this to be the right opportunity for you, apply as soon as possible with your most up to date CV.
Please note that we may consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate.
All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.
If you are successful, an Enhanced DBS check will be required.