Neighbourhood Manager
Location: Ealing (Hybrid Working)
Salary: £34,800 - £37,500 per annum
Contract: Fixed Term Contract – 12 months.
Hours: 35 hours per week
(Monday–Friday, 9:00am–5:00pm)
DBS:
Standard
Driving Requirement: Full UK driving licence and access to own vehicle essential.
As
a Neighbourhood Manager at A2Dominion, no two days will be the same. You
will be the face of our organisation within the community, managing a diverse
portfolio of residential and mixed‑tenure properties and supporting residents
to live safely and well. From estate inspections and building safety to
managing noise complaints and safeguarding issues, you'll play a key role in
delivering high‑quality neighbourhood management and thriving communities.
If you're passionate about people, relationships and making a difference, this
is an opportunity to help shape the future of our neighbourhoods.
Key Responsibilities
* Carry out regular estate, scheme, and property inspections to ensure high standards of safety, cleanliness and compliance
* Manage tenancy-related issues including noise complaints, neighbour disputes, anti-social behaviour and safeguarding concerns.
* Work collaboratively with internal teams and external contractors to resolve building maintenance and safety matters.
* Actively engage with residents through clear, regular communication, ensuring concerns are listened to and resolved.
* Provide tailored support to vulnerable residents and families, identifying risks and escalating concerns appropriately.
* Capture resident feedback to drive continuous service improvement.
* Represent A2Dominion at external meetings, attend court proceedings when required, and support residents through complex cases.
More About You
* Educated to GCSE level or equivalent in Math's & English (Grades A* - C)
* Experience in a customer-facing role such as housing, community services, local authority, social care, customer resolution or a similar environment involving case management or complaint handling.
* Ability to work independently, manage a busy and varied workload, and make sound decisions under pressure.
* Confident communicator, able to build strong professional relationships and challenge behaviour when necessary.
* Highly organised with excellent attention to detail and strong record-keeping skills
* Comfortable carrying out regular estate inspections and face-to-face resident meetings.
* Strong IT skills with the ability to quickly learn new systems.
* Good understanding of safeguarding principles, with confidence to escalate concerns appropriately.
* Full UK driving licence and access to a car.
Desirable
* Knowledge of tenancy law, anti-social behaviour processes, or building safety
* Experience supporting vulnerable people or managing complex cases.
* Relevant training or qualifications in safeguarding, ASB, mediation, or health & safety
* Experience using CRM or case management systems.
About Us
A2Dominion is more than a housing
provider. We are a not‑for‑profit organisation with a clear social purpose:
creating homes and communities people love to live in. With over 38,000 homes
across London and Southern England, we reinvest our profits into building more
affordable homes and delivering services that make a genuine difference. As
part of the G15 group, we are proud to contribute to tackling the housing
crisis and supporting thriving communities.
Why Join Us?
As an A2Dominion employee, you'll
enjoy a meaningful role with the flexibility, support, and benefits you need to
thrive. For this role, our offer includes:
* 25 days' holiday (plus Bank Holidays), rising to 28 days after 3 years' service.
* Up to 8% contributory pension
* A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
* Access to flexible benefits, salary exchange options, and a wide range of staff discounts
Diversity & Inclusion
We are proud to be a Disability
Confident Employer and welcome applications from people of all backgrounds. We
offer an inclusive and accessible recruitment process and guarantee an
interview for disabled applicants who meet the minimum criteria. To request adjustments at any stage, contact
our Resourcing Team at
If you are unsure whether you meet
every requirement, we still encourage you to apply, your skills and experience
may be exactly what we are looking for.
At A2Dominion, everyone belongs. Join
us and help shape safer, stronger communities.
Becci Zapala is managing this vacancy
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