Product Governance Analyst – A Good Place to Be Location: Head Office, IP3 9SJ Salary: Starting from £33,000 to £38,000 per annum (depending on experience) great benefits Hours: Monday to Friday, 9am to 5pm (35 hrs per week) About Us At Suffolk Building Society, we’re more than just a financial institution—we’re a community. As a member-owned organisation, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact. We offer: •Flexibility – We understand the importance of work-life balance and offer a range of flexible working options to suit your lifestyle. •Development – Your growth matters to us. From day one, you’ll receive full training, ongoing support, and opportunities to progress in your career. • Equality, Diversity & Inclusion – We’re serious about creating an inclusive, welcoming environment where everyone can be their authentic self. •Community Focused – We’re dedicated to supporting local communities, charities, and promoting ethical practices in everything we do. About the Role As a Product Governance Analyst, you’ll support the Product Team with product development and product management, with a key focus on mortgage products and reviewing our offering from a Consumer Duty perspective. You will also advise and support the broader organisation on understanding Consumer Duty, how it promotes positive outcomes for customers. What You’ll Do: • Undertaking market research and market monitoring to develop our product range and ensure appropriate pricing. • Reviewing our product offering through the lens of consumer duty, ensuring that our products are designed to support good outcomes for customers. • Engaging with all key stakeholders to gather the information required for the Annual Consumer Duty report and assist the Head of Membership to complete this within the required timeframe. • Working with other members of the team to keep all product assessment, implementation and review processes up to date. • Liaising with external partners to update product information, e.g., coordinating product set-up with Unisys / Apprivo and ensuring all sourcing systems have been updated with new product information. What We’re Looking For • Strong communication and listening skills. • Working knowledge of Microsoft Excel & Microsoft Outlook • A positive, team-oriented mindset with a can-do attitude • Understanding of consumer duty requirements • Knowledge of mortgage and savings products • Attention to detail and experience of writing reports/ formal papers What’s in It for You? •26 days annual leave bank holidays • Hybrid working (after successful completion of 6-month probation) with 50% in office and option of 50% working time at home • Pension scheme with free pension advice •Life insurance & wellness programs • Private Medical Insurance, Healthcare cash plan & retailer discounts •Success-Sharing Bonus (discretionary) •Comprehensive training & career progression opportunities •Opportunities to volunteer & support local charities Join Us – Be Part of Something Bigger At Suffolk Building Society, we’re all about real people, real values, and real impact. If you’re looking for a career (not just a job) where you can grow, belong, and make a difference, we’d love to hear from you! When applying for this role, please submit a CV and details of why you are interested in the role. Please refer to our Candidate Privacy Notice on our website which confirms that your personal data will be destroyed after a period of six months