Environmental Health Triage & Enforcement Coordinator – Braintree District Council
Permanent, Full Time. Salary: £26,622 to £29,787 per annum. Location: Braintree. Closing Date: 31st May 2026.
About the Role
We have an exciting opportunity for an Environmental Health Triage & Enforcement Coordinator to join our Public Health and Housing team based in Braintree, Essex. The post holder will enhance the department by carrying out initial triage of investigations, and assessing and coordinating case management for the team. This includes administering and coordinating Environment Health responses to tenants and landlord referrals arising from the Renters Rights Act 2025. The post will act as a key liaison between Environment Health, the Housing Department and the Street Scene Enforcement Team.
You will be supporting effective enforcement, promoting safe and healthy housing conditions and will be part of the team that ensures the Council fulfills its new statutory duties relating to the Act for tenants and landlords in the district.
Job Accountabilities
* Undertake initial triage of enquiries, service requests, and statutory referrals from residents, landlords, partner agencies, and internal departments.
* Ensure effective case allocation, categorisation, and prioritisation in accordance with Environmental Health service standards and statutory timeframes.
* Act as the primary liaison between Environmental Health, the Housing Department, and the Street Scene Enforcement Team regarding housing condition cases, environmental enforcement concerns, and referrals generated under the Renters Rights Act 2025.
* Coordinate the receipt, validation, and progression of tenant and landlord referrals, ensuring compliance with new statutory obligations and maintaining clear, auditable case management records.
* Provide initial customer contact, explaining processes, expected timeframes, statutory powers and responsibilities, and manage expectations appropriately.
* Support officers by preparing and issuing letters, formal notices, evidence files, and documentation in accordance with enforcement procedures and legal requirements.
* Assist with arranging and supporting joint inspections, multi‑agency visits, and case conferences where cross‑departmental coordination is required.
* Work closely with Housing Officers to ensure alignment between enforcement actions and tenancy‑related interventions, homelessness prevention duties, and safeguarding considerations.
* Maintain and update casework, actions, risk assessments and outcomes within the Environmental Health case management system (e.g., Uniform), ensuring accuracy and consistency of data.
* Act as a super user for relevant IT systems, supporting system development, troubleshooting, reporting functions, and improved digital workflows within the service.
* Identify opportunities to improve customer journeys, streamline triage processes, and strengthen joint working arrangements across departments.
* Provide administrative support to Public Health & Housing enforcement officers including meeting notes, file preparation, and production of reports.
* Support the Environmental Health Public Health and Housing Manager in preparing data returns, performance reports, service audits, and information requests.
* Build and maintain constructive working relationships with internal teams, landlords, tenants, and external partner agencies to support improved outcomes and service efficiency.
* Support colleagues in responding to public health and environmental hazards in line with the Council’s enforcement policies, including contributing to prevention, detection, and deterrence activities.
Experience and Skills
Self‑motivated, conscientious and enthusiastic, you will be able to work independently as well as part of a team and have excellent communication and interpersonal skills. You will have excellent customer service skills, a constructive, flexible approach and a keen desire to learn new skills to maintain high performance levels.
Why choose Braintree District Council
Braintree is an ambitious and dynamic Council, one of the fastest growing Districts in the East of England, with three growing towns, London just 45 minutes away and the District located directly between the international transport centers of Stansted Airport and Harwich and Felixstowe International Ports. Braintree District Council has a strong reputation within the business community and offers a creative, innovative working culture led by employees. Our people see the difference they make and how the work they do actively contributes to positive change in the local community.
Benefits
* Hybrid working arrangements available (home/office) subject to business need.
* Competitive pay and benefits.
* Flexible working.
* Local Government Pension Scheme (Defined Benefit Scheme).
* Free Car Parking.
* Learning and development for all staff.
* Staff discounts.
* Employee Assistance Programme.
* Staff recognition schemes.
* Extensive health and wellbeing programme, including discounted gym membership.
Application Information
Interested candidates can apply online at https://www.braintree.gov.uk/join-our-team. Please do not use the Apply button on the left of the page.
Additional Notes
Essex County Council is advertising this role on behalf of Braintree District Council. If successful, you will be employed by Braintree District Council.
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