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Palace Host Sales Deputy Team Leader - Hampton Court Palace
Location: Hampton Court Palace, East Molesey, England, United Kingdom
Status: Established/Permanent
Salary: £30,163 per annum pro-rata plus a 2.5% AHS of £2,094
Working hours: Full time, 38.5 hours over 5 days per week, including weekends
About The Role And About You
We are the independent charity that loves and cares for six of the most beautiful palaces in the world. Our mission is to share their stories in meaningful ways, ensuring everyone can see themselves in our spaces and narratives.
Our visitors include influential figures and hundreds of thousands of guests who rely on our Sales team for ticket purchases, memberships, and souvenirs. If you are passionate about customer service, products, and people, you could be our next Deputy Team Leader. You will assist the Team Leader and other Deputies in leading and motivating your team to deliver exceptional customer experiences.
In this role, you will need to meet sales targets, ensure memorable customer interactions, and provide training and motivation to your team. Applying effective selling techniques and product knowledge is key to high customer satisfaction.
Ideal candidates will have management experience in fast-paced customer environments such as retail, catering, or visitor attractions. You should have extensive experience in people management, visual merchandising, stock control, and cash handling. Excellent communication skills, the ability to multitask, and remaining calm under pressure are essential.
The role involves managing the Ticket Office, Palace shops, digital visitor guide handout, and the Magic Garden. Being well-organized, motivated, and able to work independently or as part of a team is important.
This is a fantastic opportunity to deliver excellent customer service at a historic visitor attraction.
We are an equal opportunities employer and value diversity. Applications are welcome from candidates of all backgrounds.
Additional Information
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job functions: Design, Art/Creative, IT
* Industries: Retail
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