Overview
At Progress Housing Group, we’re more than just homes, we’re a community. With 900+ passionate colleagues, we’re committed to making a difference every day, supporting people to live independently and thrive.
We’re now looking for a Healthy Homes Coordinator to join our team on a permanent basis. This role offers full-time hours (36.25 per week), and agile working arrangements.
About the role
As a Healthy Homes Coordinator, you’ll play a vital role in supporting the delivery of our Healthy Homes programme, ensuring compliance with the Housing Health and Safety Rating System (HHSRS) and Awaab’s Law. You’ll work closely with technical officers, team leaders, and administrative staff to triage and manage cases of damp and mould, schedule specialist operatives, and maintain robust records for audit and oversight. You’ll be the main point of contact for customers, local authorities, and contractors regarding Healthy Homes cases, ensuring effective communication and prompt resolution of queries. Your work will help ensure our homes are safe, healthy, and compliant with all relevant legislation.
Responsibilities
* Triaging and managing cases of damp and mould under the Healthy Homes programme
* Scheduling specialist operatives and maintaining robust records for audit and oversight
* Serving as the main point of contact for customers, local authorities, and contractors regarding Healthy Homes cases
* Ensuring effective communication and prompt resolution of queries
* Supporting compliance with HHSRS and relevant legislation
What We Are Looking For
To be successful in this role, you should have:
* Strong administrative and organisational skills
* Knowledge of HHSRS, Awaab’s Law, and housing management systems
* Experience in managing property compliance, repairs, or similar
* Excellent communication skills and a commitment to customer service
* Ability to work independently and as part of a team
* Proven ability to monitor and meet performance targets in line with agreed KPIs
Details
Department: Property Services (Healthy Homes)
Location: Agile / Leyland
Hours: 36.25 hours per week
Contract: Permanent
Why Progress?
Because we’re people-focused, genuine, and forward-thinking. We care deeply about our colleagues and communities, and we’ll support you to grow in a role that really matters.
How to Apply
Head to our careers website, click Apply Now, upload your CV, and complete our short application. Be sure to include a supporting statement that highlights why you’re a great fit for this role.
Interview date
22nd October 2025 – 24th October 2025
Inclusion
We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.
Senioriy level
* Entry level
Employment type
* Full-time
Job function
* Administrative, Accounting/Auditing, and Customer Service
Industries
* Non-profit Organizations
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