How you'll help us live our purpose We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too join our join our dedicated Direct Mortgage team as a Mortgage Consultant, to give our members the great service and advice we pride ourselves on via our telephony channel. The role will be based on site for the first 6 months at our Cobalt Office, just 10 minutes away from the vibrant city of Newcastle and then will have flexibility for home working 2-3 days per week. Our Direct Mortgage Department is open Monday to Friday 8am-6pm and Saturdays 9am-5pm and shifts will be between those times (typically 1 in 4 Saturdays). How you'll make a difference: As a Mortgage Consultant you will be the voice of Leeds Building Society, providing specialist advice and guidance on our products, whilst meeting all FCA/PRA regulatory requirements. You will provide expert advice to support existing customers looking to switch to a new mortgage product and/or manage their existing mortgage. The role is a telephone-based position in which you will be required to build rapport, trust, and relationships with your customers to enable you to provide an advised recommendation based on the customers' needs and circumstances. You'll also need to document information in a clear and accurate manner. When you join as a Mortgage Consultant you will have the opportunity to later develop into the next roles on our career pathway which include a Multi Skilled Mortgage Consultant and a Senior Mortgage Consultant and receive the training and support you need along the way. What you'll bring to the role: Full CeMAP (or equivalent) - essential Previous experience of giving Mortgage Advice to customers looking to switch to a new mortgage product and/or manage their existing mortgage - essential Excellent organisational skills and the ability to effectively manage multiple sources of information A proven track record in achieving objectives and performance measures Excellent written and verbal communication skills And in return, you'll get the best from us: Hybrid working 2 days per week in the office Annual bonus of up to 12% Matched pension contributions up to 10% 26 days holiday, plus bank holidays and holiday purchase scheme Colleague Mortgage and Saver products 2 days' volunteering per year We'll give you a place to belong with the support to learn, develop and shape a meaningful career. Why choose us? Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023?Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation. Why wait? Apply now We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on. LI-Hybrid