Job Title: Care Assistant
Contract Type: Permanent
Salary: £26,227.50 per annum (pro rata)
Working Hours: Part Time - 30 per week
Working Pattern: Mixture of earlies and lates and alternate weekends.
Location: Willow Brook, Washington
Role Overview
You will provide assistance to residents in need of physical personal care and carry out individual tasks in line with their support plans to maintain or improve their quality of life. You will recognise signs of distress and work with the team to identify and implement positive ways to reduce distress and give residents control over their lives wherever possible.
Role Responsibilities
* Work as part of a committed and compassionate team, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager.
* Recognise and identify each individual customer’s needs to ensure a person‑centered approach and that the customer is at the heart of everything we do by:
o Delivering and enabling customers to meet the aspirations within their individual support plans, whilst keeping up‑to‑date information on customers’ changing needs.
o Providing direct personal care to customers in line with Care Quality Commission (CQC) definitions including showering, shaving, toileting, continence management and personal hygiene (training provided).
o Helping customers to go to bed, wake up, dress and maintain their personal appearance.
o Safely helping with customer’s mobility difficulties and using assessed equipment, aids or other manual handling equipment.
o Administering and supporting medication for customers.
o Assisting with preparation of meals, snacks, and drinks where necessary.
* Working with customers to provide light general household domestic duties, such as cleaning, laundry, and ironing.
* Helping customers with the management of their personal affairs when this is part of their individual support plan (e.g. reading letters, managing utilities, handling small amounts of money for shopping).
* Communicate clearly, building trusted relationships with customers and their wider support network (family, friends, GPs, social workers, etc.).
* Provide companionship to customers, engaging in conversation to build genuine and trusted relationships.
* Encourage customers to participate in social activities and feel part of the community.
* Ensure customers are safe at all times by carrying out all duties within Riverside’s policy and procedure framework (e.g. health & safety, equal opportunities, cash handling).
* Take pride and initiative in working with customers to meet their needs, creating a safe, comfortable, and respectful living environment.
* Maintain detailed, accurate records of care and medication support provided, as well as tasks undertaken.
* Promptly respond to and report any concerns relating to the care, support, well‑being, or behaviour of customers to a manager, making comprehensive records and ensuring customer confidentiality is observed at all times.
* Recognise signs of abuse and immediately report them to a manager, ensuring local safeguarding procedures are followed.
* Record all complaints and proactively discuss the complaints procedure with customers.
* Deliver your role in line with Riverside company values – “Our Riverside Way”.
Other Duties
* You will be required to work a range of shifts on a 24‑hour, 7‑day‑per‑week rota basis.
* You will undertake regular training to enable you to deliver your role safely.
* From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your line manager.
Additional Information
* There may be requirements to travel to other locations to effectively perform this role.
* The role will be exposed to sensitive information; therefore, the role holder is expected to maintain confidentiality at all times.
* You will be required to work flexibly during the hours of operation.
* The role holder is expected to be committed to equal opportunities and to promote non‑discriminatory practices in all aspects of work undertaken.
Person Specification
Essential Knowledge & Experience
* Experience of working in a team and communicating positively with others.
* Experience of organizing tasks and planning accordingly while dealing with people.
* Be caring, empathetic, flexible, and have a resilient, can‑do attitude.
* Able to use initiative and have confidence to make and act on decisions.
* Basic administrative and IT skills, including proficiency in Microsoft Office.
Desirable
* Awareness of CQC standards.
* Experience of providing direct care to a diverse group of customers.
Benefits
* Competitive pay & generous pension
* 25 days holidays plus bank holidays (pro rata)
* Investment in learning, personal development and technology
* A wide range of additional benefits
Legal & Equality Statement
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile or person specification) they will be guaranteed an interview.
#J-18808-Ljbffr