Role Summary
The Field Service Technician installs, commissions, monitors, troubleshoots and repairs Flowserve pumps, seals and other equipment across industries such as oil and gas, chemical, nuclear, coal and wastewater depending on the customer engagement.
In this challenging position the Field Service Technician (FST) provides real‑time technical support to our customers and recommends repairs, upgrades and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities.
Our Field Service Technician team is the face of Flowserve and we count on them to deliver a world‑class service to our customers, creating a lasting competitive advantage for our products and services.
Your Role
* Make direct in‑person service calls in response to customer requests.
* Assess mechanical problems and take action to resolve promptly.
* Work side‑by‑side with our customers’ personnel and lead work crews as required.
* Oversee the full cycle of repair: disassembly, cleaning, inspection, repair and assembly.
* Ensure that equipment is installed successfully and on schedule.
* Check equipment prior to start‑up and assess start‑up performance.
* Monitor the maintenance and performance of Flowserve equipment.
* Train customers in the proper procedures for operating and maintaining Flowserve products.
* Collaborate effectively with the supporting organisations of Flowserve including the repair centres, customer service and sales engineering.
* Maintain and submit organised, accurate records including daily reports, jobs quoted, jobs performed and time and materials charged.
* Other duties as assigned.
Your Profile
* Professional certifications in this field.
* HS Diploma / GED and 3‑5 years relevant experience.
* Knowledgeable about the industrial applications and operations of pumps, valves, seals, actuators and mechanical equipment.
* Experience with installing mechanical equipment.
* Experience with repairing pump equipment, installing mechanical seals, changing seal faces / gaskets / O‑rings.
* Proven ability to correctly read and interpret blueprints, engineering drawings and schematics.
* Must be a self‑starter with good follow‑through capable of working independently with little supervision.
* Capable in Outlook, Word and Excel.
* An active driver’s licence with a good driving record is essential to the role.
* Able to travel, including globally for extended periods of time.
* Able to work overtime as required to minimise impact to customers.
* Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending / descending ladders and staircases and climbing and reaching in and around large equipment, often outside year‑round.
* Excellent communication skills and good organisational skills.
Key Skills
* MobileIron
* Robotics
* Field Service
* Mechanical Knowledge
* Sonography
* IP Networking
* Schematics
* Mechanical Engineering
* Medical Imaging
* Human Resources
* Programmable Logic Controllers
* Troubleshooting
Employment Type: Full‑Time
Experience: years
Vacancy: 1
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