FM Helpdesk Administrator – St Albans Full-Time | Permanent | Facilities Management | £29,000 An exciting opportunity has arisen for a proactive and highly organised Helpdesk Administrator to join a well-established Facilities Management team based in St Albans. This role is ideal for someone with strong administrative skills, excellent customer service, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities * Answer incoming phone calls and emails via the helpdesk, assisting clients and internal teams. * Coordinate with Contract Managers and Field Operatives regarding planned and reactive maintenance. * Schedule and issue Planned Preventative Maintenance (PPM) tasks using an online software system. * Monitor completion of PPMs and chase engineers for updates as required. * Organise specialist visits and ensure they are completed within agreed SLA timeframes. * Approve engineer timesheets and maintain accurate weekly records. * Manage contract documentation and ensure compliance with audit requirements (e.g. BSI standards). * Analyse and approve invoices from subcontractors and specialists. * Issue maintenance invoices to clients on a monthly or quarterly basis. * Maintain and update engineer schedules, contract databases, and client systems (e.g. RiskWise). * Support compliance and contract managers in maintaining statutory documentation and renewals. * Conduct regular self-audits to ensure internal processes and files remain compliant and accurate