About the Role
Being a Care Coordinator with Westmorland Homecare is a very special job and you will have the chance to make a difference to people’s lives within your community. It is an opportunity to build friendships that last a lifetime and create treasured memories for both you and our clients.
The role is based in our office Monday to Friday, 9 am‑5 pm, with an on‑call rota that includes evenings and weekends. Being a driver is essential for the role.
Our care coordinators are allocated a specific area of responsibility and, by working closely with each other, provide day‑to‑day support for our care team.
Core Values
* Kind – staff who are genuinely kind, caring and respectful
* Innovative – pioneering a fresh approach to homecare in our community
* Trusted – delivering safe, reliable, and consistently outstanding service
* Enriching – enabling all our clients to lead happy and fulfilling lives
Pay: £29,000.00 per year
Duties
* Answer incoming calls in a positive, happy, professional, unrushed and pleasant manner, making the caller feel important and special
* Complete needs assessment for new clients
* Write care plans for new clients and keep them up to date
* Introduce HCAs to new clients and ensure they understand the clients’ needs and wishes
* Complete all client quality assurance checks as per the QA schedule
* Complete all client service reviews and care plan revisions as per the QA schedule
* Follow up any actions required as identified in QA and service review
* Do interim service reviews when required due to changes in needs, hospitalisation, etc.
* Send referrals to other allied agencies when the need is identified by any staff member
* Build positive collaborative relationships with our partner organisations such as OTs, DNs and GPs
* Ensure all our clients are happy and have a great experience of their care
* Contribute to staff retention
* Participate in a share of the on‑call rota out of hours
* Promote the good name of Westmorland Homecare in the community
* Carry out any other activities that may be necessary to meet the needs of the business
Qualifications
* Proven office experience in a client‑facing role
* Having a driver’s licence and access to your own car is essential for the role
* Strong understanding of care plans
* Excellent communication and interpersonal skills
* Ability to coordinate and manage multiple tasks efficiently
* Detail‑oriented with strong organisational skills
* Experience in healthcare or related fields is a plus
Benefits
* Company events
* Company pension
* Employee discount
* Employee mentoring programme
* Health & wellbeing programme
* Referral programme
* Store discount
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