Geek+ Warrington, England, United Kingdom
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HR - EMEA Region | Robotics, AMR, logistic solutions for picking, sorting & moving️
Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutionsfor warehouse and factory operations.
With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.
Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.
We are a fast-growing team of young professionals. For our office in UK, we are looking for full time Tech L1 Support (m/f/d).
Responsibility
* Fluent English and Mandarin, both in written and oral, to communicate with customers and colleagues
* Be responsible for Geek+ System and Customers, provide quick responses and solutions
* Record all events in SS ticket system
* According to the impact and severity, be able to prioritize events and escalate issues
* Assist Tech L2 Support in PROD issues
* Assist Hardware Support and other teams in PROD issues
* Document and maintenance system knowledge for team internally
Required Skill and Capability
* Computer Science or related major
* At least 1 year’s experience in IT support and services, warehousing experience is preferred
* Excellent In Database SQL, crystal report experience is preferred
* Basic IT knowledge in Linux, network and database performance
* Be patient and good at analyzing situations in customer sites
* Self-driven, customer-focused, striving to achieve customer success
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Automation Machinery Manufacturing and Robotics Engineering
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