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Customer success manager

London
Juro
Customer success manager
€57,500 a year
Posted: 20 May
Offer description

Key Details

* Location: We can currently only accept applications from candidates that are located and have long‑term working rights in the UK.
* Flexibility: We have office hubs in London and Boston, as well as no‑office hubs in several European countries. We operate a choice‑first work approach that lets you work fully remotely from Day One even if you’re near an office hub.
* Salary: We benchmarked ca. £55,000‑£60,000 + 20% annual bonus (in 4x quarterly instalments based on performance targets) + equity at IC3 level in our Progression framework for someone based in the UK.
* Interviews: 3 stages totalling around 2.5 hours over 2 weeks, incl. a home task.
* Start date: As soon as you can start.
* Reporting to: Josephine Hanschke, Director of Customer Success.

Help us help the world agree faster. Juro has big ambitions to become the go‑to platform for agreeing and managing contracts globally.


Who We Look For

Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in traditionally under‑represented groups tend to apply only if they check all boxes. So if you think you have what it takes but don’t meet every single point above, please still get in touch. We’d love to have a chat and see if you could be a great fit.

On top of that, you have been part of a journey where:

* You’ve built 3+ years of customer‑facing experience.
* You’ve engaged senior stakeholders, including Director level and above, holding credible, value‑led conversations.
* You’re confident consistently identifying and nurturing customer relationships across multiple accounts.
* You’re known for strong discovery and problem‑solving skills – you dig into what’s not working and take action to move things forward proactively.

What you did is more important than how long you did it. While this range is an orientation for you to understand the level of experience we’re looking for, we still want to hear from you if you think you have what it takes but don’t quite meet this number.

This job likely isn’t for you if:

* Rolling up your sleeves in an early‑stage, “build‑the‑playbook‑as‑we‑go” environment feels chaotic instead of energising.


Our Mission

Juro exists to help the world agree faster by making legal contracts frictionless, collaborative and accessible.

Juro’s intelligent contract automation platform is on its way to de‑throning desktop tools as the paradigm for collaborating on legal documentation around the world.

We’re doing that by rebuilding contracts from the ground‑up around a browser‑native experience, augmenting workflows with powerful AI and enabling all teams to conduct contracting jobs faster than ever before.

Read more about our vision for intelligent contract automation.

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