Customer Engineering Coordinator Tachbrook Park Permanent, Full-time, Hybrid Are you looking for a new challenge within Calor? Are you passionate about delivering excellent customer service while supporting field engineering and asset maintenance? If so, this could be the next step in your career. We’re currently inviting internal applications for the role of Customer Engineering Coordinator – a key position in ensuring the smooth coordination of our engineering and maintenance services, including gas emergencies, service orders, and asset upkeep. What You’ll Do This is a varied and rewarding role where you will: Handle work orders from creation to closure, ensuring accuracy and efficiency Schedule and confirm customer appointments Raise purchase orders and liaise with suppliers to ensure timely material delivery Manage communications with internal teams, depots, and contractors Support Calor's CRM and ERP systems, ensuring accurate records and smooth workflows Monitor customer queries, complaints, and cancellations, taking ownership through to resolution Contribute to continual improvement of processes and customer experience What We’re Looking For We’re seeking someone who thrives in a customer-focused environment and is confident working across teams. The ideal candidate will have: Strong written and verbal communication skills Excellent interpersonal skills and a calm, assertive manner The ability to analyse problems and use initiative A flexible and collaborative approach to team working Customer service or call centre experience (preferred but not essential) Confidence in using digital systems (CRM/ERP) and standard Microsoft tools Why Apply? Build on your knowledge of Calor’s services and systems Develop relationships across departments and with external partners Be part of a supportive team driving improvements across the business Take the next step in your career in a role that offers both variety and responsibility Interested? If you’re ready for a new challenge and think you’d be a great fit, we’d love to hear from you.