Content Designer – UK Home Office
Join the UK Home Office as a Content Designer and help shape user‑centred digital products and services. You will work across cross‑functional teams to create clear, accessible, and engaging content for both internal and public‑facing systems.
Responsibilities
* Scope, write and edit content for internal and public‑facing digital services
* Work with multidisciplinary teams to identify user needs and agree on the right design approach
* Choose the best format for delivering content to users
* Monitor content and tool performance, identify improvements, and implement data‑driven changes
* Ensure content is relevant, accurate, and up to date by working with stakeholders and subject‑matter experts
* Advise teammates on the value of content design and facilitate collaboration across projects
* Contribute to the UCD community by attending, organising events, leading discussions, and sharing best practices
* Encourage constructive criticism of your work and review the work of colleagues, including peer reviews
Skills & Experience
* Prototyping and concept creation: advising on or creating product, service or policy concepts and prototypes using sketching, design software, physical mock‑ups or code
* Content design: writing and editing content in line with defined processes and standards, and simplifying complex language for a non‑specialist audience
* Evidence‑based design: using analytics, feedback and research to understand user needs and inform content decisions
* Accessibility and inclusion: assessing the accessibility of online content and advising teams on how to fix issues for inclusivity
* Collaboration: participating and facilitating group work, seeking feedback on your work and providing constructive feedback to others
* Communication, persuasion and advocacy: clearly articulating the benefits of a user‑centred approach based on evidence
Benefits
* Exceptional pension: Employer contribution of 28.97%
* Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King’s Birthday
* Flexible working: full‑time, part‑time, compressed hours, job sharing, and a hybrid model (minimum 60% on‑site)
* Learning and development: training, technical accreditations, and funded qualifications (subject to approval)
* Inclusion and recognition: a culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards
This role requires SC clearance. To meet national security vetting requirements, you must typically have been resident in the UK for at least five years.
Ready to lead and innovate? Apply now to access the full job description and salary details.
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