Job Description
Company DescriptionBillericay Dental Care has been providing high-quality dental services to both adults and children since its establishment in 2006. Offering both NHS and private dental care, the practice specializes in a variety of treatments, including cosmetic dentistry, dental implants, teeth straightening, and anti-wrinkle therapy alongside general dental services. Patient-centered care, trust, and effective communication are the foundations of their compassionate approach to dentistry. Conveniently located near the train station with wheelchair access and parking, the practice also features a well-stocked smile shop for oral health products, supporting the community’s dental needs.
Role DescriptionThis is a full-time, on-site role for a Front of House Manager located in Billericay. The Front of House Manager will oversee day-to-day operations, ensuring outstanding customer service, managing schedules, and supervising staff. Tasks include greeting and assisting patients, maintaining a welcoming reception area, managing appointments efficiently, and coordinating between clinical and administrative teams to ensure smooth workflow. Additional responsibilities include overseeing sales of oral health products and training team members in best practices. leading a team of 4 you will create targets and monitor performance of your team.
Qualifications
* Strong Communication and Customer Service skills, with a focus on building rapport and trust
* Experience in Sales and retail operations, particularly in healthcare-related products is advantageous
* Training and supervisory experience with an ability to guide and motivate staff
* Organizational skills and attention to detail to manage schedules and appointments efficiently
* Familiarity with healthcare environments is a plus
* Proficiency in using office management software and systems
* Ability to work on-site in a fast-paced environment while maintaining a patient-friendly demeanor