Overview
Personal Assistant - Fertility Plus
About Us
Fertility Plus is a leading fertility clinic dedicated to providing compassionate, expert care to patients on their fertility journey. We combine clinical excellence with personalised support, helping individuals and couples achieve their dreams of parenthood.
The Role
We are seeking an exceptional Personal Assistant to become an integral part of our clinical team. This is a unique opportunity to make a meaningful difference in patients' lives while working in a dynamic healthcare environment that combines clinical administration, patient coordination, and marketing responsibilities.
Key Responsibilities
* Managing diaries and appointments for three doctors
* Coordinating with Fertility Nurses and Patient Liaisons
* Coordinating patient consultations, procedures, and follow-up appointments
* Handling patient enquiries via phone and email in a professional manner
* Maintaining accurate and confidential patient records
* Preparing correspondence, reports, and clinic documentation
* Supporting billing, invoicing, and financial administration
* Liaising with laboratories, external providers, and suppliers
* Ensuring compliance with GDPR and patient confidentiality regulations
* Providing a high standard of front-of-house service to patients
* Supporting the day-to-day operational needs of the clinic
* Maintaining clinic standards
* Support the Management and clinical team with administrative tasks
* Contribute to continuous improvement of clinic operations and patient experience
Essential Requirements
* Proven experience within the fertility or reproductive healthcare sector
* Previous experience in an administrative, PA, or clinic management role
* Strong organisational and time-management skills
* Ability to multitask and prioritise in a fast-paced environment
* Warm, empathetic nature with genuine passion for helping others
* Excellent written and verbal communication
* Professional, discreet, and patient-focused approach
* Ability to manage multiple clinicians’ schedules
* Confident IT skills
* High attention to detail and confidentiality
* Professional telephone manner and customer service excellence
* Provide comprehensive clinic coverage during staff leave and absences
* Flexible approach to working hours, including occasional Saturdays
Working Hours
* 5 days per week in the clinic (no flexibility)
* Monday to Friday: 9:00am - 5:00pm (no flexibility)
* Saturday flexibility required (approximately one in four weekends – paid overtime)
* Flexibility needed to provide cover during staff absences
Why Join Fertility Plus?
At Fertility Plus, you\'ll be part of a team that changes lives every day. We value compassion, professionalism, and excellence in everything we do. If you\'re looking for a role where your organisational skills and caring nature can truly make an impact, we\'d love to hear from you.
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