Technical Support Analyst
Holywood
Summary of the Role
We are currently recruiting for a Technical Support Analyst to join a leading organisations Business Solutions team on a temporary 6+ month contract, with strong potential for extension or progression to a permanent role.
This Technical Support Analyst role is ideal for someone with a background in general IT support and a particular interest in application support. You will play a key role in supporting core business systems, troubleshooting issues, and ensuring smooth day-to-day system performance. A strong understanding of business processes, coupled with the ability to learn new applications quickly, will be highly beneficial.
Key Responsibilities
* Provide first-line technical and application support to business users, including troubleshooting and resolving system issues
* Administer systems including user access, permissions, and ongoing maintenance
* Monitor applications, batch jobs, interfaces, and integrations to ensure optimal performance
* Analyse data outputs to ensure accuracy and identify risks or inconsistencies
* Work closely with development teams and third-party vendors to implement enhancements and resolve technical issues
* Maintain data integrity through effective data management and governance of key master data
* Accurately log and manage incidents through the helpdesk system, maintaining documentation and knowledge bases
* Support the creation of user guides and deliver end-user training where required
* Contribute to continuous improvement by identifying recurring issues and recommending solutions
Criteria
* Experience in an Application Support role
* Strong troubleshooting and problem-solving skills across systems and applications
* Familiarity with ERP systems (e.g. SAP) or similar business applications
* Good understanding of business processes
* Confident working with data, with strong attention to detail
* Excellent communication skills and ability to support users at all levels
* Ability to manage workload effectively and prioritise tasks
To Move Forward
If you are interested in this Technical Support Analyst opportunity, apply now or get in touch with VANRATH for a confidential chat. This is a temporary role for 6+ months with the potential for extension or a move to a permanent position.
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