Are you a natural organiser who thrives under pressure and enjoys keeping things running smoothly behind the scenes?
We’re recruiting an Operations Coordinator on behalf of a leading supply and installations business, supporting a nationwide team of engineers. This is a fantastic opportunity for someone who takes pride in operational excellence, enjoys juggling priorities, and delivers high levels of customer service.
About the Role
As Operations Coordinator, you’ll play a critical role in ensuring seamless day-to-day field operations. From scheduling and dispatching engineers to managing breakdown responses, service appointments, and subcontractor coordination — you’ll be the engine behind service delivery.
You’ll use a cloud-based field service management platform to plan efficiently and keep internal teams and customers aligned. It’s a varied, hands-on role that blends logistics, customer care, and commercial awareness.
Key Responsibilities
Plan and coordinate engineer schedules using a cloud-based platform
Book and manage routine services, repairs, and subcontractor support
Respond to urgent breakdowns, assigning engineers based on skills, availability and cost-efficiency
Maintain consistent communication with engineers, customers, and third parties
Raise, cost, and invoice jobs, ensuring accurate documentation
Provide support across operations, including installation scheduling when needed
Generate quotes and help secure new service contracts
Who We’re Looking For
Strong organisational and multitasking skills
Excellent customer service and communication abilities
Calm under pressure with a solution-focused mindset
Positive, team-oriented attitude with a willingness to learn
Previous experience in coordination, scheduling or operations
Familiarity with service or field-based businesses is a bonus
What’s in it for You?
Competitive salary
Bonus scheme and commission opportunities
Company pension
Free on-site parking
Supportive, down-to-earth team culture
Full training provided on systems and industry specifics