About the company
At Kingsley Healthcare, we are a family-run care home group dedicated to delivering quality care with compassion, integrity, and respect.
About the role
We are seeking a dependable Administrator to join our Home Care Team in Diss, Suffolk.
This role supports the oversight and operation of our Home Care services, including administrative tasks, recruitment, and marketing.
As a Home Care Administrator, you will play a pivotal role in ensuring the seamless operation of our facility, providing essential administrative and managerial support.
The ideal candidate will demonstrate priorities, work independently, and exhibit a high level of trustworthiness and self-motivation.
This role includes on-call responsibilities.
Reports to: Branch Manager
Key duties and responsibilities
* Front of House (receive and welcome people to the office)
* Answer phone calls and correspondence (e-mail, letters, packages, etc.)
* Recruitment (organise adverts through to staff commencement)
* General administration and management of various computer programmes (record-keeping, data entry, and filing)
* Selling and marketing our services, and lead the marketing locally alongside the marketing team
* Manage correspondence and communication within the home care branch
* Assist with audits to maintain necessary certifications and staff files
* Address concerns and feedback
* Keep accurate records of resident data and financial transactions
Skills and attributes
* Previous experience in healthcare administration or long-term care management
* Excellent IT skills, including proven knowledge of Microsoft Excel and Word; ability to learn new systems quickly
* Clear and friendly telephone manner
* Efficient and polite handling of requests and queries
* Strong organisational skills and ability to work independently or as part of a team
* Reliable and trustworthy
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