> Description Employer description: A forward-thinking and growing technology company that provides technical support and solutions to a wide range of clients. The business is known for its collaborative team culture, hands-on training, and commitment to developing future talent. With a focus on innovation and reliability, the company offers a supportive environment for apprentices to thrive and grow into long-term roles. Responsibilities: You will be involved in a variety of technical tasks that support both internal operations and customer needs. Your responsibilities will include: Configuring in-house software to meet operational and client-specific requirements Formatting spreadsheets and importing Excel data for reporting and analysis Building, testing, and repairing computer hardware and peripherals Supporting technicians with day-to-day tasks and project work Handling inbound customer calls, providing first-line technical support Troubleshooting technical issues, escalating when necessary and ensuring timely resolution Desirable Skills Experience with Microsoft Office, especially Excel Familiarity with Windows and Linux operating systems Experience in building and repairing computer hardware and peripherals Strong communication skills Attention to detail Organisation and time management Ability to follow technical instructions Customer service awareness Team player Eager to learn and grow professionally Logical and analytical thinker Flexible and adaptable Reliable and proactive UK driving licence and own vehicle (essential due to location) Entry requirements: 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3 (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: This is an office-based role, working Monday to Friday, 9am to 5pm. Benefits: Free onsite parking Office staff sometimes finish early on Fridays Auto-enrolment pension scheme for employees aged 22 and over Future prospects: Progression into a full-time Technical Engineer position upon successful completion of the apprenticeship Opportunities for further training and certification in IT support, hardware engineering, or software systems Long-term career development within a supportive and expanding technical team About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.