We are looking for a proactive and technically skilled individual to support, enhance, and develop our software applications and databases. In this role, you will play a key part in ensuring our systems operate efficiently, our data is reliable, and our users receive an outstanding service experience.
What youll do
* Provide development and support for software applications, databases, and reporting solutions.
* Monitor Service Desk activity, resolve support requests in a timely manner, and maintain high levels of customer satisfaction.
* Contribute to forward planning for infrastructure requirements, capacity, and availability based on business software needs.
* Play a key role in business continuity and disaster recovery planning, ensuring systems are robust and risk‑resilient.
* Support financial and operational processes through reliable, well‑maintained information systems.
Key Responsibilities
* Diagnose and resolve software incidents across a range of software applications
* Provide user administration for the ERP system and bespoke applications in use
* Create, develop and maintain bespoke in-house systems in line with defined business requirements
* Maintain IT Security Documentation
* Keep abreast of security vulnerabilities and apply software patches to in-house applications
* Ensure licensing compliance is always maintained
* Assist all users with any logged IT related incidents when requested
* Accurately record, update and document requests using the IT service desk system
Qualifications and Skills Required
Skills
* Good understanding of programming languages (such as Studio.Net or similar) and SQL/DBA skills:
VB.Net (current systems), C# or equivalent or ASP.Net for future developments if required
SQL Server, management and T-SQL coding
Oracle Database, management and PL/SQL coding
* Prior knowledge of ERP systems (such as IFS) preferred but not essential
* SAP Crystal Reports skills (within IFS)
* Some knowledge of MS Office (Excel / macros - VB6 based), preferred but not essential
* Atlassian Jira and Confluence knowledge, preferred but not essential
* Qlik Sense development, preferred but not essential
* Novacura Flow development, preferred but not essential
* Basic understanding of Microsoft networks, Active Directory a benefit, some Linux also
Qualifications
* GCSE Grade A-C/9-4 Math’s, English and a Computing related subject or equivalent
* Computing Diploma or equivalent
* Degree at minimum 2:1, or equivalent, in a Computing related subject
* Knowledge of HMG accreditation processes within the Defence Industry, preferably with experience of designing and documenting ISO 27001 compliant systems and procedures
Additional Requirements
* Driving License
* Travel to alternative locations in the UK (and rarely but potentially abroad) as required
* Out of hours work may be required in line with the support needs of the business from time to time
Note: All candidates must meet the security vetting requirements relevant to the role. For reasons of national security, applicants must be British nationals. Dual nationals may be permitted in exceptional circumstances.
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