The Position
This position is a member of the Sales & Marketing Department. The TSS Engineer 2 will report directly to the Bartell UK General Manager.
Job Description
Primary Responsibilities (all would require domestic and international travel)
* Perform satisfactory equipment start-up at Customer locations.
* Support field commissioning and installation (domestic and international)
* Support onsite and field troubleshooting & commissioning efforts
* Provide correct and adequate equipment training to the Customer’s operators and maintenance personnel
* Provide technical support and service to our Customers
* Assist in the compilation and content of equipment manuals
* Edit spare parts list identifying critical spare
* The ability to read electrical schematics an advantage
* The ability to connect to a plc and perform edits with engineering support
* Promote the sale of Bartell product and services to our Customers
* Provide Sales and Marketing personnel with technical assistance as required
* Assist in Marketing and R&D trials
* Provide feedback to Sales, Marketing and RPG departments through visit reports
* Assist with Sales and Marketing promotional activities as required.
* Conduct maintenance and line audits at Customer locations.
* Assist Customers in the selection of spare parts and machine upgrades
* Follow a Standard Operating Procedure and complete all necessary documentation required per trip requirements
Job Functions to Perform (Non-Travel & Travel Time)
* Assist with resolving Open Issues in the field
o Open issues sheet to be maintained weekly on Monday.com
* Assist with supporting Field Commissioning
o Both phone and email support required
* Assist with Customer Support both through email and phone calls
o Assist with maintaining the 24hr technical support hotline as required through on call schedule.
* Creating and Maintaining training programs for Bartell Machines to train operators and Bartell Personnel
o Creating and Maintaining outlines for training programs for Bartell Equipment to train operators and maintenance personnel
+ To create consistent standard training covering all necessary functions of the machinery, that the TSS Team will train operators and maintenance personnel on
o Creating and Maintaining Modular Training Manuals for Bartell Equipment to train operators and maintenance personnel
Job Requirements
Education
Engineering Qualification is expected together with hands on experience.
Skills & Relevant Work Experience
* Must adhere to all facility-wide safety standards and practices.
* Candidate should have a thorough understanding of engineering drawings, hands-on industrial machinery, excellent communication and interpersonal skills
* Candidate should have intermediate computers skills including a good working knowledge of Microsoft Word, Excel, and AutoCAD.
* Fluency in English
* Ability to oversee and lead equipment startup and oversee the commissioning process for projects on frequent basis
* Adhere to programs and activities that are in full compliance with all related Heico Safety Standards. Monitor and maintain accurate records.
* Ability to react quickly to customer problems and complaints in a professional and courteous manner (including intense situations)
* Ability to travel and work odd hours including frequent foreign and domestic travel
* Familiarity with machine alignment and balancing
* Manages daily reporting responsibilities as it relates to the position.
* Background in plant engineering or maintenance with experience in machinery troubleshooting
* Customer Interaction
* General Machine Shop knowledge
* Candidate should have ability to assert themselves in an unbiased manner while maintaining high level of cooperation
* PLC Skills – Allen Bradley and Siemens an advantage
* Hands-on knowledge of industrial machinery
* Familiarity with PLC controls and motor drives an advantage
Travel Requirements: Up to 65%
EOE M/F/D/V
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