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Client:
Entain
Location:
Not specified
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
73f701dcce6d
Job Views:
3
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Are you passionate about sports and delivering excellent customer service? Join Entain as a Retail Customer Service Manager in our Ladbrokes & Coral betting shops. You'll be part of a team serving customers, building relationships, and promoting safe gambling.
What you will do
1. Deliver outstanding customer service.
2. Promote safer gambling practices.
3. Take bets on various sports and events.
4. Process transactions and handle cash.
5. Demonstrate products and betting terminals.
6. Handle customer complaints with empathy.
7. Achieve targets and maintain shop standards.
8. Open or close the shop as needed.
Working patterns
Shifts are from Monday to Sunday, 8am - 10pm, including weekends and holidays. Rota is approximately 30 hours weekly, with early, late, and short shifts, including key holder responsibilities for opening and closing. Rota is provided at least four weeks in advance.
Qualifications
1. Must be 18+ years old.
2. Passion for customer service.
3. Effective communication and relationship-building skills.
4. Self-motivated and proactive.
5. Ability to work alone or in a team.
6. Calm and professional handling of challenging situations.
Additional Information
Entain offers a competitive salary, benefits like pension, discounts, healthcare, development opportunities, and recognition rewards. We promote diversity, equity, and inclusion and adhere to all employment laws. Adjustments or accommodations are available upon request.
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