Full-time | Location: Flexible within Europe | Hybrid (Work from home and office)
Job Purpose
The Senior Manager – Time-Critical Delivery Solutions is responsible for the commercial growth, network development, and performance management of time-critical delivery solutions within the assigned region(s). The role owns the end-to-end commercial agenda, ensuring profitable growth through effective market expansion, customer acquisition, capacity optimization, and cross-functional execution in a highly time-sensitive environment.
Key Accountabilities
•Own and drive revenue, margin, and growth targets for time-critical delivery solutions. •Develop and execute commercial and go-to-market strategies for time-critical logistics offerings. •Build and evaluate business cases for new products, lanes, and capacity models. •Design, develop, and optimize time-critical delivery networks to meet SLA, cost, and service requirements. •Drive continuous improvement in cost efficiency, utilization, and network performance. •Lead complex commercial negotiations, pricing structures, and contractual agreements. •Build long-term customer relationships, positioning DHL as a trusted partner for urgent and time-sensitive logistics solutions. •Ensure customer requirements are translated into scalable and operationally viable solutions. •Maintain end-to-end accountability for service quality and delivery performance. •Translate performance insights into tactical and strategic actions. •Collaborate closely with Operations, Sales, Transport, Finance, and External Partners to ensure alignment. •Provide leadership and direction across cross-functional teams supporting time-critical delivery solutions.
Requirements
•Minimum 8–10 years’ experience in time-critical logistics, express delivery, air freight, charter, or premium transport solutions. •Proven track record of achieving revenue and margin targets within time-critical or premium logistics environments. •Strong commercial ownership, including revenue growth and margin management. •Experience in stakeholder management and complex commercial negotiations. •Ability to operate effectively in high-pressure, SLA-driven environments.
If you are driven by fast-paced environments, thrive on solving complex logistics challenges, and want to make a tangible impact on premium, time-critical solutions, this role offers an outstanding opportunity to shape the future of our network and deliver real value to our customers
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