This role sits within a respected commercial insurance organisation known for its strong presence across the mid-market and corporate space. The firm is widely recognised for supporting businesses through complex commercial risk, offering bespoke solutions and a collaborative culture built around growth, client care, and technical excellence.
Role Summary:
You’ll manage the full administration of commercial clients’ insurance requirements, from enquiries and renewals to quotations and mid-term adjustments. Working with both Mid‑Market and Corporate clients, you’ll play a key role in helping businesses navigate evolving risks while contributing to a forward‑thinking, supportive team environment. Hybrid working is available from the Colchester office.
Key Responsibilities:
* Monitor renewals and new business activity to support forward planning and ensure smooth client journeys
* Oversee timely and accurate documentation production, helping clients stay protected and compliant
* Handle market and third‑party queries and prepare high‑quality supporting documentation
* Plan and coordinate your workload to support team objectives and service‑level standards
* Maintain client files and credit control processes to ensure accuracy and compliance
* Work closely with Account Executives on renewal strategy, attending client meetings where required to strengthen relationships and outcomes
Requirements:
* Strong customer‑focused mindset with the ability to work independently under pressure
* Confident communicator with the ability to build strong relationships across clients, colleagues and insurers
* Willingness to learn and support junior team members
* Solid technical commercial insurance knowledge
* Maths and English GCSEs (or equivalent)
* A‑levels and Cert CII (desirable)
If this role isn’t quite right, it’s still worth speaking to one of our specialist team — we may be working on something that hasn’t hit the market yet.
Related Job Titles:
* Commercial Account Handler
* Corporate Insurance Handler
* Commercial Broker
* Client Advisor – Commercial
* Mid‑Market Account Handler
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