Overview
Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.
Are you a proactive, organised individual with a passion for people? We are looking for a dedicated Assistant Administrator to join our West Kent Neuropsychiatry team.
Responsibilities
* To manage reception, meeting and greeting our patients, carers and visitors signposting them to where to sit and wait for their appointment
* To answer incoming calls via the 8 x 8 system, taking accurate messages and passing them on to relevant staff
* To make calls to our patients arranging appointments and confirming appointment times, managing the appointments on RiO and typing of and sending out of appointment letters.
* To process incoming referrals scanning and uploading to RiO, opening them to our Service and preparing documentation for MDT.
* To process outcome of MDT by sending acceptance and decline letters in a timely manner
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.
Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.
Please refer to the attached job description for the full details on the responsibilities and person specification
This advert closes on Thursday 12 Mar 2026
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