At Anabas, our vision is simple. We believe in providing forward thinking Facilities Management solutions, with real passion and providing our diverse and well-established client base with a world-class service that is tailored to their individual needs.
Anabas is currently seeking to employ a full time / Part time Contract Support Administrator to join our fast-paced team, based at a beautiful landmark building in London
This is a permanent role available on a full-time or part-time basis.
Full-time hours are 40 per week, Monday to Friday, with shifts scheduled between 8:00am and 17:00pm.
We are offering an annual salary of £32,0000 (pro rata for part-time), along with 33 days of annual leave, inclusive of bank holidays.
Duties and Responsibilities:
* Managing high levels of incoming calls via Teams and emails via Office 365, ensuring prompt responses in line with contractual agreements, and coordinate client requests with relevant onsite teams. Effectively comply emails in a corporate environment and problem solve requests with efficiency.
* To be able to handle and organise a high demand inbox.
* Work closely with engineers, facilities assistants, and facilities Management and contractors to schedule work, monitor progress, and update QFM records accordingly.
* Being able to make contractor callouts, for maintenance team.
* Order necessary materials and equipment to support day-to-day operations.
* Prepare and submit accurate quotations on behalf of the FM team, ensuring they meet the required SLA timeframe.
* Create and finalise client and internal reports in QFM, ensuring all data is accurate and completed on time.
* Collate and issue all ACW billing on a monthly basis, working closely with the onsite team and management to ensure accuracy.
* Assist in reviewing contractor documentation (insurance, training certifications, risk assessments) and coordinate site attendance with site leads.
* Provide additional helpdesk support as required, addressing client and team needs.
* Maintain regular communication with the internal FM team and the central helpdesk team based in Darlington.
* Assist in meetings and facilitate effective communication with key stakeholders to ensure smooth collaboration.
* Access Control - Reinstating passes, access issues, issuing passes
As the ideal candidate you will have:
Strong administrative skills and attention to detail.
Excellent communication and customer service abilities.
Proficiency in Microsoft Office and CAFM systems.
Ability to manage multiple priorities in a fast-paced environment.
Previous experience in Facilities Management or a similar service-led role.
Benefits include:
* Employee Assistance Programme: Anabas employees have access through health assured to support and advice on a variety of issues that can impact life.
* Access to Life Assured App: Anabas employees have access to a multitude of resources to aid health and wellbeing.
* Life Insurance x 1 annual salary
* Recognition and Reward scheme: Mangers can highlight work well done with a financial reward of varying amounts.
* Cycle 2 Work scheme: A great way to purchase a bike & accessories whilst spreading the cost through salary sacrifice (annual income dependent).
* Recommend a friend scheme: Nominate a new Anabas team member to join our already talented team and receive a referral payment.
* Company events.
We look forward to receiving your application soon