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Reporting into the Location Manager, responsibilities will include:
* Ensuring that the location is clean, pleasant, and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.
Required knowledge & experience:
* Customer service NVQ2 would be advantageous.
* Previous cleaning experience and knowledge is desirable.
* Use of cleaning products in a safe manner.
* Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
* Understanding of data protection, confidentiality, and safeguarding of vulnerable adults.
* Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).
Required skills:
* Well organized with good time management skills.
* Strong interpersonal and empathy skills and a friendly personality.
* Able to work individually and as part of a team.
* Ability to prioritize and plan around customer needs.
Anchor is proud to be an equal opportunity employer. We celebrate diversity and address concerns through various colleague networks, including BAME, LGBT+, and Disabled groups. We recruit, train, and promote without discrimination based on race, religion, gender, sexual orientation, disability, age, or other protected status. We value respect and do not accept harassment or discrimination from any colleague, resident, or third party.
Please note all applicants must already hold the legal right to work in the UK to apply for this role.
Anchor – a great place to work
Anchor is England’s largest not-for-profit provider of care and housing for older people. Our goal is to transform housing and care so everyone can have a home where they love living in later life.
Being not-for-profit means every penny we make or save is invested back into the people we serve, their homes, and our staff. This results in better care, higher wages, more training, and improved facilities.
A rewarding environment
We support your health, happiness, and career development with benefits such as:
* Gym, fitness, and wellbeing discounts
* Mental health support
* Flexible working options
Finance benefits include:
* Pension plan with employer contributions between 4% and 8%
* Quick pension transfer services
* Financial advice, loans, free life assurance
* Shopping, holidays, technology discounts, and more
* Ongoing personal and professional development
* Leadership online learning resources
* Career progression opportunities
For our full benefits, visit our dedicated page.
We are committed to diversity and inclusion, with networks for LGBT+, Disability, and race and ethnicity colleagues, as well as an Inclusive Ambassador program. We are members of Inclusive Employers, a Stonewall Diversity Champion, and signatories to schemes like the Care Leaver Covenant and HouseProud Pledge.
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