The Technical Specialist Engineer supports the Senior Technical Engineering Manager and wider service team in helping to manage, support, train and develop the Service Engineering Team, whilst retaining the Technical Speciality. The Senior Service Engineer is responsible for carrying out system maintenance, fault finding, attend emergency callouts, reactive & minor or extra works to, Automatic Fire, Fire Extinguishing-Gas Suppression and Fire Aspiration Alarm Systems.
Key responsibilities of the Technical Specialist Engineer (Fire):
• Complete electronic worksheets daily, timesheets weekly and provide weekly mileage/expense claims.
• Comply with policies relating to Health, Safety, Security, Environment, and Technical Compliance issues that affect the customer and employees.
• Assist colleagues when required with technical issues, either by telephone support or site attendance.
• Ensure all relevant engineering practices are adhered to - report any inconsistencies to a senior engineer or your service supervisor.
• Ensure all jobs, call-out, maintenance or remedial works are attended to where possible, escalate to your supervisor or a senior engineer and the office if delays or difficulties are encountered such as traffic delays/vehicle problems resulting in late/non-attendance (public transport can be used where possible). We must ensure we still meet our clients expectations and advise the client of any alterations/provide an E.T.A and avoid cancellations.
• Whilst on site update the site logbooks with details of all work carried out.
• Carry out engineer audits on a monthly basis and report back to the service supervisor with your findings i.e. checking logbooks are filled out correctly, engineer worksheets are clear, detailed and concise.
• To carry out any minor remedial/fault rectification works necessary during any PPM visit, supported by a separate call number and work sheet, and in conjunction with a written instruction/order from the client.
• Lead by example and be a role model for the engineering team. Provide support, technical knowledge and coaching when required. Set the standard for other engineers, showing them why they should aspire to be a senior technical engineers, imparting your knowledge, showing them worksheet presentation, the required detail and how they should present themselves.
• Assist in the development of trainees, mentoring them in the Senseco working/best practice methods and report good progress or any areas of concern to your Service Supervisor.
• Ensure good timekeeping and housekeeping at all times, making sure you are setting the right example.
• Carry out all duties in accordance with the Company employee handbook.
• Advise your Service Supervisor of progress/concerns on any contract/site you are involved with through telephone updates and followed up with regular email.
• Develop and maintain effective Client relationships and assist in gaining future work by relaying leads
• and survey information to the sales team.
• Attend and prepare for engineers meetings when required.
• Work in a cost effective and cost-efficient manner.
• Ensure all systems worked upon are left operational where possible. Escalate urgent and critical problems prior to leaving site. Review alternative solutions, there is a need to be resourceful at all times.
• Correctly represent the company in company issued clothing.
• Attend training courses to extend knowledge and skillset of various manufacturers products.
Personal skills of the Technical Specialist Engineer (Fire)
• To have the ability to work on own initiative with minimum supervision.
• To have good verbal and written communication skills, including to prepare reports/complete service call-out documentation.
• To have the ability to form good working relationships with colleagues, customers and outside bodies.
• Use initiative and have strong attention to detail considering the life safety industry we operate within.
• To have good organisational and time management skills.
• To have good customer facing skills.
Competencies of the Technical Specialist Engineer (Fire):
• At least 10 years, experience in the fire industry.
• Proven ability to install, test, commission and service Fire Alarm Systems and/or Security Systems.
• Excellent servicing, diagnostic and fault-finding skills, with the ability to resolve by elimination or technical recommendations.
• Specialist knowledge and experience on a broader and higher technical range of equipment such as Simplex, EST, Siemens to include software configuration and programming.
• Fire: Edwards EST3 / Siemens Cerberus Pro / Notifier / GENT
• VA/PA & EVACS: Baldwin Boxall / Honeywell / TOA / Cameo / Siemens
• Suppression Systems: Inert / FM200 / Water Mist / RIT
• Security Systems: IP Networks / CCTV / Access Control
• All-round engineering background supported by recognised qualifications, and demonstrable experience (at least 2 years) at a technical level within the industry
• Computer Literate, good general IT skills including Microsoft Excel and Word.
Competency Level: 3