Job Title: German-Speaking Customer Support Advisor
Salary: From £25,000
Working Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM
Location: Hybrid (After Training)
Role Overview
As a German-Speaking Customer Support Advisor, you will be at the forefront of delivering exceptional customer service. You will be part of a friendly, dynamic team, responsible for addressing customer inquiries, resolving issues efficiently, and ensuring high service standards. Your key focus will be meeting departmental KPIs while maintaining a customer-first approach at all times.
Key Responsibilities
1. Deliver Outstanding Customer Service: Ensure customers receive a seamless and positive experience by prioritising their needs.
2. Accurate Data Entry: Log customer inquiries, issues, and faults into company systems, ensuring swift and effective resolutions.
3. Provide Expert Support: Offer first-line support and detailed product guidance via phone, email, and social media platforms.
4. Manage Expectations: Communicate professionally and empathetically, effectively managing customer expectations throughout.
5. Meet KPIs: Consistently meet and exceed departmental KPIs to maintain excellent service levels.
6. Stay Up-to-Date: Regularly engage with training to stay informed on product updates, process changes, and industry regulations.
7. Continuous Improvement: Proactively suggest improvements to customer service processes to enhance overall efficiency and satisfaction.
8. Collaborate Across Teams: Work closely with internal teams to ensure customers receive the best possible support.
Requirements
1. Experience: A minimum of 12 months of experience in a customer service or contact centre environment.
2. Languages: Strong verbal and written communication skills in both German and English.
3. Tech-Savvy: Proficient in computer systems and comfortable with learning new software quickly.
General Responsibilities
1. Adhere to company policies, procedures, and service standards.
2. Strive to meet and exceed performance targets and KPIs.
3. Carry out any additional duties as required by the Customer Support Manager.
If you're a customer-focused professional fluent in German and looking for your next challenge, we'd love to hear from you! Apply now and take the next step in your career with us.
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