Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the shop and managing the shop team effectively. The day‑to‑day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service.
The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
* Support the Shop Manager with the day‑to‑day running of the shop and the shop team.
* In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and team, including opening and closing the shop, managing and guiding the shop team, adhering to cash management procedures, managing time and attendance system usage, leading by example to maintain shop presentation standards, encouraging team members to share improvement ideas, and focusing on shop results to identify opportunities for high standards.
* Provide outstanding customer experience by educating and guiding team to deliver excellent customer service, accepting bets accurately through multiple channels including betting terminals and EPOS, and ensuring timely processing.
* Act as a brand ambassador, introducing customers to the multi‑channel/digital journey.
* Ensure the shop adheres to all operational procedures, including cash management and security procedures.
* Adhere to social responsibility duties.
Knowledge, Skills and Experience
* Ability to confidently lead a team and inspire others.
* Ability to build excellent working relationships with colleagues.
* Operate with trust and integrity, being an excellent role model.
* Excellent communicator capable of providing clear guidance and feedback.
* Adaptable to different situations and able to lead from the front with new ideas.
* Problem‑solver with creative thinking.
* Energy and drive to continuously develop self and others.
* Customer service focused.
* Enthusiastic people person.
* Strong interest in the sporting industry/events and confidence to build rapport with customers.
* Ambitious and driven to progress within the company, promoting the company brand and being results focused, getting the team working to a high standard.
Desirable Skills and Experience
* 1 year Assistant Manager/Supervisor retail experience.
* Industry experience welcomed but not essential; full training provided to expand knowledge base on sport and betting.
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