Job Summary: We are looking for an enthusiastic and energetic Trainee Field Service Engineer to join our dedicated night shift team. This role is integral to maintaining and enhancing our field-based systems, ensuring that we deliver exceptional service to our customers. As a trainee position, this role is designed to support learning and professional growth, with a strong emphasis on proactive problem-solving and outstanding customer service. Our core values: Growth, Outcomes, Lean and Data are woven into every aspect of this role. Location: Loughton, Essex (with expectation of working in London most nights, with potential travel around the UK and abroad). Job Description: About Trapeze ITS UK Trapeze ITS UK is part of Modaxo, a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than two dozen companies representing 12 brands, Modaxo comprises 2,000 people, operating from 35 offices in 21 countries around the world. As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. We can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development. “Modaxo’s expertise, global bench strength, and singular focus on People Transportation make it a great home for technology companies that share our vision to efficiently move the world’s people” – Bill Delaney, CEO, Modaxo. Key Responsibilities System Maintenance: Install, configure, and maintain hardware and Trapeze systems in vehicles and on-site locations. Regularly perform routine checks and updates to ensure all systems operate optimally, reflecting our commitment to Service Excellence. Incident Management: Receive and process incoming support calls through to resolution. Strive for first-time fixes, utilising innovative thinking to solve problems and improve service delivery. Customer Support: Provide high levels of first-line support in alignment with the agreed preventative maintenance plan. This involves troubleshooting and resolving issues efficiently to minimise downtime, ensuring a customer-centric approach. Collaboration: Work closely with internal teams to support various cross-functional initiatives. Engage in cross-training activities to enhance flexibility within the team and ensure coverage during peak times or staff shortages. Documentation: Maintain comprehensive and up-to-date documentation and reports. This includes logging all support calls, maintenance activities, and any updates to systems, ensuring transparency and continuous improvement. Project Participation: Assist in managing small-scale projects, identifying additional sales opportunities, and contributing to the development and implementation of new solutions. This aspect of the role requires innovative thinking and a proactive approach to identifying and addressing potential improvements. Accountabilities System Uptime: Ensure that system uptime remains above 98%, scheduling any necessary downtime outside of working hours to minimise disruption. Documentation Accuracy: Keep all documentation and records current and accurate, supporting internal audits and reviews conducted by the QHSE Manager. Customer Satisfaction: Achieve high levels of customer satisfaction by meeting or exceeding SLA standards and aiming for 99% positive feedback in customer satisfaction surveys. Performance Metrics: Meet or exceed performance targets set during reviews, focusing on first-time fix rates, system reliability, and customer feedback. Key Skills Technical Proficiency: Basic understanding of electrical or electronic systems, with the ability to learn and adapt quickly to new technologies and methods. Problem-Solving: Demonstrated ability to diagnose and resolve technical issues efficiently, employing logical thinking and innovative problem-solving techniques. Self-Motivation: Highly self-motivated and capable of managing time effectively. Able to work independently while maintaining high productivity and quality standards. Adaptability: Flexible and adaptable to changing priorities and schedules, with a willingness to work night shifts and respond to urgent situations promptly. Communication: Strong interpersonal and communication skills, capable of clearly explaining technical issues and solutions to non-technical stakeholders. Ideally a working knowledge of the public transportation environment. Qualifications Educational Background: National Certificate in Electrical or Electronic Engineering or equivalent practical experience. Technical Experience: Hands-on experience in mobile data installation and maintenance is preferred but not required. Familiarity with wireless communication systems, such as MPT1327 and DMR radio systems, is an advantage. Licensing: A full, clean driving licence is essential, along with the ability to travel to various UK and Ireland sites as needed. Availability: Willingness to work night shifts, including some weekends, and respond to short-notice situations with a positive and flexible attitude. Values Integration Growth: Committed to continuous personal and professional development, fostering learning, innovation, and new opportunities. Outcomes: Focused on delivering measurable, impactful results and achieving success through clear goals and accountability. Lean: Emphasising efficiency, minimising waste, and maximising value by using the Lean methodology in everything we do. Bring fresh ideas and innovative solutions to the table. Challenge conventional methods and seek new ways to improve. Data: Making informed decisions by leveraging data-driven insights to guide our strategy and operations. Application Details Worker Type: Regular Number of Openings Available: 1 And a fantastic opportunity to join a market leading Software Company. If you’re interested in this role then click on apply!