Operations Customer Feedback Coordinator
Join to apply for the Operations Customer Feedback Coordinator role at CHP
Operations Customer Feedback Coordinator
4 days ago Be among the first 25 applicants
Join to apply for the Operations Customer Feedback Coordinator role at CHP
We are looking for an Operations Customer Feedback Co-ordinator for an up to 18 month FTC to coordinate customer complaints and feedback to ensure efficient, compliant, and customer-focused management within Operations. You will also collaborate with Operation Supervisors and colleagues throughout CHP to coordinate operational delivery and customer engagement, ensuring adherence to the Housing Ombudsman Complaints Handling Code.
What You'll Be Doing
* Oversee the collection and accurate logging of customer feedback data, acting as the primary point of contact for feedback cases within Operations.
* Assist the Operations Customer Feedback Supervisor in preparing reports, maintaining records, and evaluating the continuous improvement of CHP's customer complaint handling.
* Track and monitor case progress to ensure compliance with the Housing Ombudsman Complaints Handling Code.
* Collaborate with Operation Supervisors, Planners, Trades and Customer Services to ensure timely resolution of issues.
* Support thorough investigation of complaints, helping to identify root causes, satisfactory resolutions and service improvements, while confidently challenging findings if necessary.
What We Are Looking For
* Good understanding of working in a customer service-related role
* Ability to analyse data and present key findings
* Excellent organisational skills
* Able to prioritise work and manage conflicting deadlines
* High level of computer literacy including a good working knowledge of Microsoft Office packages (Word, Excel and Outlook).
Benefits
* The salary for this post will be £27,953 pro rata Per Annum.
* Learning and development opportunities
* Healthcare cash plan
* Robust employee reward and recognition programme
* Free and confidential Employee Assistance Programme
* CHParticipate volunteering programme
* Competitive pension scheme
* 25 days annual leave pro rata per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
* 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Non-profit Organizations
Referrals increase your chances of interviewing at CHP by 2x
Get notified about new Customer Coordinator jobs in Chelmsford, England, United Kingdom.
Essex, England, United Kingdom 2 weeks ago
Great Notley, England, United Kingdom 1 month ago
Basildon, England, United Kingdom 3 days ago
Case Administrator - HMP Chelmsford - East of England (Ref: 8934)
Chelmsford, England, United Kingdom 4 days ago
Braintree, England, United Kingdom 1 week ago
Waltham Abbey, England, United Kingdom 4 days ago
Takeley, England, United Kingdom 1 month ago
Brentwood, England, United Kingdom 5 days ago
Basildon, England, United Kingdom 1 week ago
Brentwood, England, United Kingdom 5 days ago
Southend-On-Sea, England, United Kingdom 1 month ago
Customer Service Administrator - Part Time
Brentwood, England, United Kingdom 2 days ago
Saffron Walden, England, United Kingdom 3 weeks ago
Chelmsford, England, United Kingdom 1 day ago
Customer Service Planner (Operations - Customer/Administration)
London, England, United Kingdom 1 week ago
Loughton, England, United Kingdom 2 weeks ago
Dartford, England, United Kingdom 1 week ago
Operations Customer Feedback Coordinator - 18 month FTC
Case Administrator (Unpaid Work) - Chelmsford, North Essex - East of England. (Ref: 8083)
Chelmsford, England, United Kingdom 3 weeks ago
Dartford, England, United Kingdom 2 days ago
Dartford, England, United Kingdom 1 week ago
Waltham Abbey, England, United Kingdom 1 week ago
Waltham Abbey, England, United Kingdom 1 month ago
Customer Service Parent Specialist - Office Based
Gravesend, England, United Kingdom 6 days ago
Gravesend, England, United Kingdom 1 week ago
Dartford, England, United Kingdom 4 days ago
Romford, England, United Kingdom 6 days ago
Barking, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr