Overview
We are looking for an experienced service controller or customer service administrator who has a technical aptitude and good communication skills to join our friendly stable team at our Aldershot office.
The role is office based Monday to Friday, 8.30am to 5pm with an hour for lunch.
Responsibilities
* Handle and triage enquiries, warranty faults and technical advice by phone and email from trade customers and end user customers.
* If the fault cannot be resolved by phone, appoint a service engineer to visit and investigate the issue.
* Allocate spare parts to engineers; we can call on over 200 engineers nationwide within our service network along with our in house field service engineer.
Qualifications
* Experience as a technical service advisor or after sales manager with experience resolving technical enquiries and allocating service jobs.
* Good technical understanding and willingness to assist and resolve issues in a calm and empathetic manner.
About the Company
Our company are proud of being renowned for supplying a quality reliable product in the mid to high end appliance market sector and perceived as being the market experts in air extraction within the home.
We have a stable loyal and hardworking team, many of whom have been with us for over twenty years, and the position has come about partly due to expansion of our company.
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